Location : Overland Park, KS (Kansas City Metro)
Employment Type : Full-time, In-Office
Department : CX
Salary : $65,000 / year + equity
Steadily is hiring a Customer Support Specialist to join our growing Client Experience team in the Kansas City metro area . In this role, you'll provide fast, accurate support to our landlords, lenders, and independent agents while helping us deliver world-class insurance service.
We're looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced, customer-facing role. This is a full-time, in-office position based in Overland Park, KS .
As a Customer Support Specialist , you will :
- Respond to high volumes of calls and emails from insureds, lenders, and agents
- Handle policy servicing requests, including billing inquiries, document requests, and policy changes
- Process transactions across multiple carrier systems and maintain accurate records in Salesforce
- Manage clerical and administrative tasks related to policy servicing
What We're Looking For
Required :
1+ years in a customer-facing role with excellent communication skillsQuick to learn new tools and systems; comfortable navigating multiple platformsAbility to troubleshoot issues independently until fully resolvedThrives under pressure and can manage a large workloadPreferred :
Background in insurance, financial services, or related industriesFamiliarity with Salesforce or similar CRM systemsCompensation & Benefits
Salary : $65,000 per year (top of market in Kansas City Metro)Equity : Stock options in a fast-growing companyTime Off : 3 weeks PTO + 6 federal holidaysInsurance : Medical, dental, vision, life, disability, HSA, FSARetirement : 401(k) plan with employer matchPerks : Free snacks, team lunches, collaborative office cultureLocation & Schedule
Office located in Overland Park, KS (Kansas City Metro area)In-office schedule required; shifts available : 8am-5pm or 9am-6pm CTSteadily is building a workplace environment of team members who are passionate and excited to be together in person. Our office is in Overland Park, and is key to our fast-paced growth trajectory.Why Join Steadily
Good company. Our founders have three successful startups under their belt and have recruited a stellar team to match.Top compensation . We pay at the top of the Kansas City market (see comp).Growth opportunity : We're an early-stage, fast-growing company where you'll wear a lot of hats and shape product decisions.Strong backing . We're growing fast, we manage over $2 billion in risk, and we're exceptionally well-funded.Culture : Steadily boasts a very unique culture that our teammates love. We call it like we see it and we're nothing if not candid. Plus, we love to have a good time. Check out our culture deck to learn what we're all about.Awards : We've been recognized both locally and nationally as a top place to work. We were named a Top 2025 Startup in Newsweek, winner of Austin Business Journal's Best Places to Work in 2025, recognized in Investopedia's Best Landlord Insurance Companies, ranked No. 6 on Inc's list of Fastest Growing Regional Companies, 44th on Forbes' 2025 Best Startup Employers list, and 63rd on the prestigious Inc 5000 Fastest Growing Companies list.We're excited to meet you!
