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Senior Clinical Solutions Manager

Senior Clinical Solutions Manager

Becton DickinsonVernon Hills, IL, US
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Senior Clinical Solutions Manager

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of usfrom design and engineering to the manufacturing and marketing of our billions of MedTech products per yearto look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

The Senior Clinical Solutions Manager role will manage a team of Clinical Solutions Managers where their primary focus is to bridge the gap between the clinical and business aspects of Surgical Solutions. This player / coach role is responsible for ensuring that BD solutions are introduced and understood by key stakeholders throughout a health system by communicating end-to-end connected solutions, enhanced compliance, standardization, workflow efficiency, clinical effectiveness, expanded data insights and economic efficiencies, as well as manage the team of CSMs, providing them with guidance and support. This role and team will utilize the Surgery quality assessment program (Power in Prevention) to provide customer specific data and actionable recommendations to drive process improvements. These Clinical roles will be an integral team member and change agent to deliver the clinical value of the Surgical Solutions portfolio.

This player / coach role will provide clinical support and work collaboratively with cross-functional team members in Sales (PreOperative and Intraoperative teams), National Accounts, Strategic Customer Group, Clinical Transformation, Marketing and other strategic pillars within BD, as well as manage, lead and provide guidance to the CSM team.

Responsibilities :

  • Foster a continually evolving partnership between multiple hospital departments, C-Suite, National Accounts, and Regional Sales leaders from the Surgical Solutions business.
  • Demonstrate clinical expertise and serve as a solution expert for the BD Surgical Solutions portfolio, the Power in Prevention Program, and clinical value messages. Identify and build clinical champions across individual hospitals and IDNs to support skin prep process improvement using multiple data sources.
  • Leverage Power in Prevention Assessment data to lead and partner in change management activities associated with process improvement recommendations from data insights gained.
  • Effectively deliver presentations and reports to various audiences : Nursing Leadership, C-Suite, Department Directors, Medical Directors, and Supply Chain.
  • Collaborate with the Sales team during quarterly business planning and WIN Room Discussions to discuss facilitating strategy for current and competitive Key Accounts.
  • Network and participate in local, state, and national associations with focus on AORN and APIC.
  • Serve as a key leader in driving and deploying clinical assessments (Power in Prevention) and standard processes in the field to allow a consistent customer approach and enhance the time of the PreOperative sales team.
  • Consistent time in the field is essential, specific to the needs of the business units, customer engagements, and coordination of important initiatives.
  • Provide recommendations on and contribute to presentations in BD's Learning Academy to provide Customer education and information from a virtual platform.
  • Lead, manage, develop and support team of associates.
  • Create a team environment that is professional, positive, supportive and enables people development.
  • Ability to support BD Commercial Excellence by aligning with daily, weekly, and monthly management rigor focused on growth to drive disciplined process excellence and accountability in Salesforce.
  • Successfully train on and consistently apply the BD Way of Selling.
  • Must be flexible to meet the needs of a growing Surgical Solutions business, understanding that additional needs may be added to the job description.

Minimum Qualifications :

  • Bachelor's degree and Registered Nurse classification required. Strong preference for Bachelor of Science in nursing.
  • Minimum of 4 years in an OR environment with hands-on patient experience in the areas of Skin Prep, Hair Removal, Scrubbing and Circulating a wide variety of surgical procedures required.
  • Minimum of 3 years managing teams preferred.
  • Proven track record of ability to successfully manage associates.
  • Demonstrated consistent success in process improvement, standard methodologies, and change management within the MedTech industry, clinical, sales, and / or marketing experience in MedTech.
  • Self-motivated style of working and learning with strong attention to detail and interpersonal skills.
  • Strong verbal and written communication skills with comfort presenting in front of large audiences.
  • Demonstrated teammate with preference for having worked in a cross-functional / matrixed environment.
  • Ability to work in a face-paced environment.
  • Strong organizational skills and time management skills.
  • Demonstrated proficiency using Microsoft Office applications (Word, Excel, PowerPoint, Teams, OneNote), PowerBi, Salesforce (SFDC), and Showpad.
  • Ability to effectively communicate complex concepts to others through clear writing and speaking skills.
  • Ability to travel 60-80%, including multiple overnights.
  • Possession and maintenance of a valid state-issued driver's license with 3 years of consecutive driving history, meeting BD's auto safety standards.
  • Must possess and maintain a criminal background satisfactory to BD. Criminal backgrounds may be monitored on an annual basis or as needed.
  • Must be able to meet and maintain customer / medical facility access requirements, including regular or periodic drug screenings with a satisfactory result in accordance with the requirements of the customer / medical facility serviced.
  • Maintain vendor credentialing.
  • Preferred Qualifications :

  • Advanced degree with applicable business experience.
  • Experience in OR and Hospital Leadership settings including but not limited to ad hoc committees, personnel management, team leads and clinical education.
  • Expertise navigating large hospital systems and IDNs to align multiple stakeholders to a common goal.
  • Clinical and / or Health Information Systems license or certification preferred
  • Physical Requirements :

  • Considerable time spent on a daily basis standing and walking around large hospital environments. Standing 6+ hours a day will be common.
  • This position may involve pushing, pulling, stooping, bending and lifting.
  • Work Environment :

  • Home based position with extensive travel.? Travel will range up to 60 - 80% overnight travel typically within a defined region.? Position requires flexible working hours especially early mornings and may include some nights and weekends.
  • Must live near a major US airport that serves as a hub to limit connections.
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