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Field IT Support Technician

Field IT Support Technician

The Judge GroupMarlborough, MA, US
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Job Title : Field IT Support Technician

Location : Marlborough MA 01752

Duration : Temp to Hire

Travel : 25% Field Work / 75% Lab Work

Pay : $30 / hr on W2

Driver's License : Valid and clean license required

On-Call : Coverage as needed

About the Role :

This position is responsible for delivering tactical Field IT Support services across regional laboratory operations. The technician will support a wide range of IT infrastructure and systems including desktop support, voice / data networking, imaging systems, LIS / BIS equipment, and facility-related technologies.

The ideal candidate is a hands-on problem solver with strong technical skills, capable of working independently in both lab and field environments. This role requires a balance of technical expertise, customer service, and operational awareness.

Key Responsibilities

  • IT Support & Systems Administration : Troubleshoot and resolve Tier-2 Service Center tickets within SLA timelines.
  • Perform installations, moves, additions, and changes (IMACs) across applicable systems.
  • Apply patches, updates, and perform routine maintenance per SOPs.
  • Maintain current knowledge of evolving technologies and Field IT services.
  • Provide regular performance reports and metrics using tools like HP Service Manager and Clarity.

Asset Management

  • Assist with inventory tracking, acquisition, and disposal of IT equipment.
  • Coordinate disposal of workstations and peripherals in compliance with policy.
  • Enforce IT Asset Management (ITAM) policies at the business unit level.

    • Required Skills & Tools

  • Strong troubleshooting and problem-solving abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
  • Experience with desktop support, LAN / WAN, server administration, imaging systems, telecom, and lab instruments.

    • Qualifications

  • Education Preferred : Associate's degree or equivalent experience.
  • Certifications Preferred : CompTIA A+ or similar technical certifications.

    • Additional Requirements

  • Comfortable working in lab environments (75%) and field settings (25%).
  • Must be able to lift and handle IT equipment as needed.
  • On-call availability required based on operational needs.

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