Texas Help Desk Administrator

A company is looking for a Help Desk Administrator to provide technical support and customer service to internal users.

Key Responsibilities

Serve as the first point of contact for all IT-related issues and requests

Troubleshoot and resolve hardware, software, and network connectivity issues

Create, document, and update knowledge articles in ticketing systems

Required Qualifications

Minimum of 3+ years as Helpdesk Admin / Desktop Support with Microsoft 365 / Office Suite

2+ years Azure Administration experience

2 years' experience with Exchange Admin Center

1+ year of professional experience with Intune

Experience with VPN setup and troubleshooting is preferred