Bilingual Call Center Representative (Spanish)

Bilingual Call Center Representative (Spanish)

Location : San Antonio, TX (South Side)

Company Overview : AtWork Medical is a dynamic and growing company that connects clients and customers through our call center services. We are currently seeking a skilled Bilingual Call Center Representative who is fluent in Spanish. If youre ready for an exciting career and have excellent computer skills, multitasking abilities, and a commitment to customer satisfaction, we want to hear from you!

Position Details :

Full-Time Opportunities : Monday to Friday, 8 : 00 am to 5 : 00 pm

Part-Time Opportunity : Monday to Thursday, 8 : 30 pm to 2 : 30 pm

Paid Training : We invest in your success from day one. Temp-to-Hire : After 90 days, theres potential for a permanent position.

Responsibilities :

As a Call Center Representative, youll play a crucial role in ensuring exceptional service for our callers. Here are your key responsibilities :

• First Call Resolution : Strive for efficient and effective issue resolution on every call.
• Patient Account Management : Navigate the practice management system to access patient accounts and encounters using various criteria (name, birth date, social security number, account number).
• Appointment Scheduling : Proficiently schedule, reschedule, and cancel appointments based on patient or clinic needs.
• Service Line Expertise : Demonstrate strong scheduling abilities across medical, obstetrics, dental, and behavioral health services.
• Telephone Etiquette : Answer calls professionally, following the provided script and identifying yourself and the clinic.
• Insurance Knowledge : Understand insurance programs, especially Medicaid and CHIP, to assist callers effectively.
• Appointment Reminders : Make proactive reminder calls to patients (if not automated) and follow up as needed.

Requirements :

Job Types : Full-time, Contract

Salary : From $15.00 per hour

Expected Hours : 40 per week

Benefits : 401(k) Dental insurance Health insurance

Schedule : 8-hour shift Day shift Monday to Friday