Quality Engineering Consultant

Overview

Responsible for establishing and implementing quality assurance and compliance processes for the IT organization. Works closely with IT leaders to develop and implement an overall quality maturity roadmap and plan for each IT functional area. Works with development, testing and production teams to develop, publish and implement software quality assurance plans. Reviews progress toward the plan regularly with IT leaders, technical teams and customers to make modifications as necessary. Establishes internal IT service quality control standards, policies and procedures. Monitors, evaluates, manages and executes audit processes to ensure compliance. Coordinates and facilitates quality assurance activities across projects with project managers. Provides guidance and subject matter expertise to IT teams on QA methodologies and processes, educates them on their responsibilities / accountabilities for the purpose of achieving on-time and quality deliverables. Makes recommendations and directs improvements to the software development lifecycle process. Documents non-compliance to policies, process and standards and assists in their resolution. Analyzes and identifies trends in IT performance metrics. Designs, monitors and analyzes performance metrics program for quality improvement initiatives. Conducts audits and analyzes findings to develop appropriate corrective action recommendations. Provides training on established processes and policies. Needed skills and knowledge include systems lifecycle development, project management, quality management and improvement methodologies and standards such as Total Quality Management (TQM), Six Sigma and the Software Engineering Institute—Capability Maturity Model (SEI-CMM).

Responsibilities

• Establish and implement quality assurance and compliance processes for the IT organization.
• Collaborate with IT leaders to develop a quality maturity roadmap and plan for each IT functional area.
• Develop, publish and implement software quality assurance plans with development, testing and production teams.
• Review progress toward the plan with IT leaders, technical teams and customers; modify as necessary.
• Establish internal IT service quality control standards, policies and procedures.
• Monitor, evaluate, manage and execute audit processes to ensure compliance.
• Coordinate and facilitate QA activities across projects with project managers.
• Provide guidance and subject matter expertise on QA methodologies; educate teams on responsibilities for on-time and quality deliverables.
• Make recommendations and direct improvements to the software development lifecycle process.
• Document non-compliance and assist in resolution.
• Analyze trends in IT performance metrics and design / monitor / adjust metrics programs for quality improvement.
• Conduct audits and develop corrective action recommendations; provide training on established processes and policies.
• Apply knowledge of systems lifecycle development, project management, quality management and improvement methodologies (e.g., TQM, Six Sigma, SEI-CMM).

Qualifications

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