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Vice President, Quality & Fulfillment
Vice President, Quality & FulfillmentRand Technology, LLC • Irvine, CA, United States
Vice President, Quality & Fulfillment

Vice President, Quality & Fulfillment

Rand Technology, LLC • Irvine, CA, United States
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Description : Role Summary

Summary and overall objectives of the job.

The Vice President, Global Quality & Fulfillment leads Rand Technologys worldwide fulfillment, inspection, and quality functions to ensure flawless execution, perfect order performance, and uncompromising product integrity. Reporting to the President & COO, this role drives global operational excellence, certification compliance, and continuous improvement, while fostering a Quality First culture and scalable systems that support Rands global growth.

Key Responsibilities

Operational Leadership

  • Oversee all global fulfillment centers to ensure standardized, efficient, and compliant operations (U.S., Hong Kong, Singapore, & Amsterdam).
  • Drive flawless execution in inspection, packaging, and shipping to achieve perfect order targets and superior customer satisfaction.
  • Lead global logistics and trade compliance, ensuring cost-effective, accurate, and timely performance.
  • Maintain audit readiness and certification compliance (ISO9001, ISO14001, AS6081, AS9120, ESD S20.20).
  • Manage risk mitigation and long-term scalability across the Fulfillment and Quality network. This includes maintaining capacity utilization & planning in line with projected growth in product types and volume.

Operational Excellence & Continuous Improvement

  • Champion Lean, Six Sigma, and Theory of Constraints to eliminate waste, reduce cycle time, and increase throughput.
  • Develop KPIs and dashboards that measure precision, speed, and quality across all facilities.
  • Implement best practices in workflow automation, inspection data capture, and digital tracking.
  • Standardize processes globally while allowing regional flexibility to meet local requirements.
  • Lead systems and process improvement projects to enhance visibility and control within ERP and inspection platforms.

    • Quality Management

  • Maintain a Quality First culture ensuring zero counterfeit escapes and zero critical audit findings.
  • Establish, socialize, and integrate inspection standards aligned with customer & contractual requirements
  • Lead the global Quality organization, including QMS and Engineering teams, to ensure disciplined root-cause analysis and timely corrective actions.
  • Expand the Quality Center of Excellence model emphasizing inspection accuracy and first-pass yield.
  • Serve as the executive point of contact for customer and supplier quality matters, ensuring prompt and professional resolution.

    • Cross-Functional & Customer Collaboration

  • Serve as the quality and fulfillment liaison to Sales and Sourcing, ensuring expectations are met and exceeded.
  • Represent Rand Quality confidently in customer and supplier audits, meetings, and technical discussions.
  • Partner with IT and Finance to enhance traceability, reporting, and compliance systems.
  • Support supplier qualification and proactive sourcing quality initiatives.
  • Work with Engineering to ensure timely and accurate input to Sales & Sourcing on alternative components, non-conformances, and MRB disposition

    • People Leadership

  • Lead a global team including Regional Fulfillment Managers, Global Quality Manager, QMS Manager, Sr. Director of Engineering, and Logistics & Trade Compliance Manager.
  • Build a culture of accountability, collaboration, and continuous improvement across all facilities.
  • Mentor site leaders as process and quality ambassadors; develop succession and capability plans.
  • Ensure clear communication, aligned procedures, and consistent performance management globally.

    • Performance Metrics

    Perfect Order Execution >

    99.5% accuracy with zero shipment, labeling, documentation, or inspection errors.

  • On-Time Delivery : Orders arrive within the promised timeframe.
  • Completeness : Full and correct quantities delivered.
  • Condition : Undamaged, verified products.
  • Accuracy : Documentation and invoicing correctly.
  • Cost : Delivered at agreed price with no variance.

    • Expectations

  • Quality First Zero critical audit findings; improved inspection accuracy, defect detection, and counterfeit avoidance.
  • Root-cause, preventive, & corrective actions for any issues initiated within 48 hours.
  • Cycle Time & Throughput consistency & continuous improvement in order-to-ship and inspection lead times via Lean and TOC principles.
  • Logistics & Trade Compliance Zero trade violations; current routing guide; freight cost tracked per shipment and per lb. / kg.
  • Customer Confidence Positive customer audit and scorecard results
  • Team Development Training completion, engagement, and accountability across sites.
  • Certifications & Compliance Clean audits and timely certification renewals across all sites

    • Requirements :

    Education and / or Experience and Physical Requirements

  • 15+ years of leadership in operations, quality, or supply chain within electronics, semiconductors, or high-reliability sectors.
  • Proven record managing multi-site international teams and scaling infrastructure.
  • Experience managing global logistics and trade compliance
  • Demonstrated knowledge and application of Lean, Six Sigma, and Theory of Constraints.
  • Knowledge of, and experience working with, global QMS standards and counterfeit avoidance (AS6081, AS9120, ISO9001, ISO14001).
  • Strong customer-facing communication and executive presence.
  • Demonstrated success as a mentor and culture-builder who combines rigor with empathy and clarity.

    • PI24141ab595fa-31181-38883389

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