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Associate Specialist, Client Engagement & Experience
Associate Specialist, Client Engagement & ExperienceMillerKnoll • Holland, MI, US
Associate Specialist, Client Engagement & Experience

Associate Specialist, Client Engagement & Experience

MillerKnoll • Holland, MI, US
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Associate Specialist, Client Engagement & Experience

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The Associate Specialist, Client Engagement & Experience, collaborates closely with our sales organization to support the planning and delivery of virtual and onsite Michigan client visits, serving local and global clients, Dealer partners, A+D firms, and student groups.

The Associate Specialist is responsible for helping to create engaging experiences that are tailored to client objectives and business priorities, ensuring each visit is warm, distinctive, memorable, and authentically MillerKnoll. This role works alongside sales leadership to coordinate logistics, assist with immersive experiences, and contribute to program operations that advance the Michigan Customer Experience teams objectives.

This position is a hybrid role that will be in office 3-4 days per week and could be working at any of the three MillerKnoll locations in the Holland / Zeeland area.

What Youll Do

  • Plan and execute virtual and onsite Michigan client visits for local and global clients, Dealer partners, A+D firms, and student groups, ensuring experiences are seamless, tailored, and memorable.
  • Deliver a warm welcome to visiting groups and communicate MillerKnolls heritage, values, and design leadership, adapting discussions to the interests of each client or group.
  • Greet and host all groups with professionalism and gracious hospitality, assisting with facility tours, presentations, and interactive experiences.
  • Coordinate logistics for visits, including transportation, accommodations, meeting space setup, technology preparation, and collaboration with internal and external partners.
  • Support post-visit follow-up, including distributing surveys, sending thank-you notes, and completing other logistical wrap-up tasks.
  • Provide behind-the-scenes support for virtual engagements using Microsoft Teams, including technology setup and troubleshooting.
  • Collaborate with sales leadership, Dealer partners, A+D firms, and student groups to help execute client experiences that differentiate MillerKnoll and advance the sales process.
  • May travel as required to provide support for various Customer Experience-related activities.
  • Perform additional responsibilities as requested to achieve business objectives.

What You Bring

  • Bachelors degree in Business, Marketing, Communication, Hospitality, Design, or a related field
  • 13 years of professional experience, ideally in client service, event coordination, hospitality, marketing, or other customer-facing environments
  • Ability to effectively use office automation, communication, software, and presentation tools currently used in the MillerKnoll office environment, as well as for virtual client engagements
  • Strong organizational, project, and time management skills with the ability to gracefully handle conflicting priorities, multiple initiatives / events, and last-minute changes
  • Excellent written, verbal, and interpersonal skills to communicate information, ideas, procedures, and processes effectively
  • Solutions-oriented mindset with the ability to anticipate, identify, and manage problems, and follow-up with the best possible solution for clients and guests
  • Self-motivated and able to work cooperatively in a team environment and independently with a demonstrated ability to provide outstanding service to customers
  • Ability to work a flexible schedule as needed

    • Who We Hire?

    Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

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    Client Experience Specialist • Holland, MI, US