Senior Customer Support Engineer

A company is looking for a Senior Customer Support Engineer.

Key Responsibilities

Serve as the primary liaison between B2B customers and internal teams to drive escalated issues to resolution

Provide advanced technical product support and develop public-facing content for the knowledge base

Proactively identify and implement improvements for customer experience and internal efficiency

Required Qualifications

Bachelor's degree or equivalent work experience

Minimum 3 years of customer-facing technical support experience, preferably in B2B or SaaS

Advanced technical troubleshooting and data analysis skills

Strong understanding of SLOs, SLIs, and SLAs

Minimum 2 years of technical writing experience, preferably for public-facing documentation