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Full Time Meta Lab Senior Experience Expert
Full Time Meta Lab Senior Experience ExpertBDS Connected Solutions • New York, NY, US
Full Time Meta Lab Senior Experience Expert

Full Time Meta Lab Senior Experience Expert

BDS Connected Solutions • New York, NY, US
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Senior Experience Expert

Join our Meta Lab Retail team at 697 Fifth Avenue in New York City as we bring Ray-Ban AI Glasses and Meta Quest mixed reality to life. As a Senior Experience Expert, you are focused on creating the best in-store customer experience through immersive, hands-on demos of AR & VR products and educating customers. You will be the lead person on all large-scale events. You will train new hires in collaboration with the Retail Manager. Our ideal candidate is a tech-savvy leader with high attention to detail, exemplary communication skills, natural problem-solving abilities, and must have completely open and flexible availability.

Paid training will be provided. The store is scheduled to open the week of November 24th. These dates are tentative, and you must have full availability for training.

Whether you're applying with Apollo, BDS, MAG, White Hawk, or BTR, you're joining the same team : Channel Partners. One network. One purpose. One great place to grow.

Compensation

Minimum Pay : USD $30.00 / Hr.

Maximum Pay : USD $33.00 / Hr.

Bonus potential

Benefits

  • Biweekly pay
  • Competitive benefits package which includes health, dental, 401k Retirement Plan & Paid / Sick Time Off (PTO)
  • Paid training
  • BDS employee discount program
  • Referral bonus
  • Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
  • Opportunity to work with a growing company that actively rewards and promotes its employees

Responsibilities

  • Be a subject matter expert! Fully understand the features & benefits of our client's products, including accessories
  • Demonstrate Ray-Ban AI Glasses and Meta Quest products to customers and influence how they play, learn & experience the world around them.
  • Serve as a customer escalation point for the team on the sales floor when management isn't present
  • Lead & execute large events within the dedicated space by creating immersive experiences with the attendees
  • Perform day to day operations, including but not limited to; opening & closing procedures & maintain interactive customer displays
  • Achieve all goals & key performance indicators; in partnership with the Retail Manager, develop action plans when targets are not met
  • Other duties as assigned by management

    • Qualifications

    Experience and Education :

  • High School Diploma or equivalent
  • 2+ years of customer-facing experience in premium retail
  • Proven experience in presentation, public speaking, and / or storytelling

    • Skills and Attributes :

  • Exemplary interpersonal communication, soft skills, written, verbal and on camera
  • Ability to leverage advanced customer service and industry-related experience to engage with consumers
  • Must be results and detail-oriented
  • Must be extremely tech-savvy and passionate about technology
  • Ability to ask effective questions and be an active listener
  • High level of initiative and self-motivation with a continued drive to learn
  • Strong problem-solving and conflict resolution skills
  • Able to work well in a team environment
  • Must have reliable transportation to get to and from work on time
  • Flexible availability including nights & weekends
  • Ability to travel via airplane, car or train up to 10% of the time

    • Physical Requirements :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to :

  • Engaging with customers while talking, standing, walking, and conducting demos of our client's product which includes repetitive use of hands, arms, legs and grasping
  • Frequently lift and carry up to 25 pounds
  • Occasionally lift and carry up to 50 pounds
  • Continuous hand / eye coordination and fine manipulation
  • Candidates should be able to work comfortably with a variety of lighting conditions, including occasional flashing or contrasting light patterns

    • Important Information

    The pay range for this position is based on a variety of factors, including but not limited to relevant experience, education, skills, internal equity, and market data. Final compensation will be determined during the interview process and may vary based on individual qualifications and business needs. All compensation will comply with applicable federal, state, and local minimum wage laws and regulations.

    We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    CCPA Privacy Policy for CA Residents

    BDS Connected Solutions. ("BDS") is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

    BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today's disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York.

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    Experience Expert • New York, NY, US