Network Administrator - Project Lead

Job title : Network Administrator - Project Lead

• Job Location : Columbia South Carolina (Onsite) Job Description : DAILY DUTIES / RESPONSIBILITIES : The network administrators for these openings under the general guidance of the assigned Agency Network Manager or lead will coordinate daily / weekly assignments for the installation, deployment, diagnostics, and troubleshooting of the Agency’s critical enterprise wireless and network infrastructure. The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions. The network administrators will ensure assignments are completed accurately and on- time, and regularly provide : progress, tasks, and deliverables status updates to the assigned manager. Specific duties and responsibilities will include but not limited to the following :
• Monitor and identify issues with Agency wireless networks and remediate
• Support wireless and network connectivity on Windows-based systems
• Support wireless and network connectivity on Mac-based systems
• Support wireless connectivity on various Tablets and Phones (i.e., Apple devices)
• Manage the wireless network / device lifecycle at all stages
• Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems
• Assist with ISE registration of devices on the network
• Conduct onsite wireless assessments. Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit and iPad.
• Perform enterprise wireless network deployments, installations, and upgrades o Requires comfort working on a ladder; ability to lift 40 lbs.
• Perform firmware / software / security / feature upgrades and other maintenance tasks
• Monitor Agency trouble ticket system and complete network assigned tickets
• Will serve as the Agency’s first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting / resolving most common / routine problems.
• Assists Agency staff / contractors in resolving wireless and other network related problems
• Coordinate and assist with testing and validation Adhere to State and Agency security and IT policies and standards
• Work closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintained
• Assists various IT groups with other “non wireless” tasks as assigned such as with system / network installations and upgrades (i.e. racking equipment)
• Create, maintain, and review / improve upon notes and wireless documentation
• Ability to plan, organize, review, and implement associated project milestones to completion.
• Provides updates to Project Team Each selected candidate will be utilized for 40 hours per week for the duration of this project. Job duties will require frequent site visits to remote office locations throughout the entire state of South Carolina, and the selected applicants must be flexible to the potential of travel days being extended beyond normal business hours. Applicants must demonstrate good oral and written communication skills and be able to provide effective phone, desk-side, and support via email. Applicants must be able to effectively communicate technical and project details with IT and non-IT staff and at all levels. Module support of the project.
• DPH will require that the selected applicants sign the DPH confidentiality agreement and / or Business Associate (BA) agreement if applicable. All web services must be secure.
• Any changes to hours per day / week worked must be approved by DPH.
• Contractors must be available or onsite to DPH during each day / week at the Agency’s discretion, excluding state holidays, throughout the term of the contract with any at-home / remote-work (i.e., outside the Agency) requiring prior approval.
• DPH may require that the selected applicants successfully complete online HIPAA training.
• There will be a weekly review between each contractor and DPH to ensure the expectations of this agreement are met.
• Contractors must form productive working relationships with individuals from diverse backgrounds and at all organizational levels.
• DPH will not accept any offers including an “up-lift” charge. The rate paid per contractor must not exceed the maximum rate established for this position described in the State contract terms.
• Contractors are required to follow Agency IT Standards, policies, and procedures including documentation.
• All notes, documents, and work-product resulting from this SOW become the sole property of the South Carolina Department of Health and Environmental Control and Contractors agree not to publish, share, or publicize without the prior written permission of DPH. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE) : 1. 3+ years Local Area Network (LAN), WLAN, WAN 2. 3+ Year – Network administration – CISCO and PALO ALTO FIREWALL 3. 3+ YEARS CISIO IDENTIFY SERVICES ENGINE (ISE) 4. 3+ years of Ticketing System 5. Understanding of computer and network operating system fundamentals (e.g., operating systems, applications, storage, networking) 6. Ability to climb and work on a ladder to reach ceiling to install wireless access points. 7. Ability to lift and move PCs, monitors, and other equipment. 8. Valid driver’s License 9. Interpersonal skills 10. Verbal communication skills, written communication skills PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE) : 1. Network Certification 2. Solarwinds Orion 3. Ekahou Sidekick