Operations Supervisor I

Operations Supervisor I

This part time position will work out of our Hamilton office on Saturday 5 : 00 PM - 3 : 30 AM, and Sunday 5 : 00 PM - 1 : 30 AM.

The Operations Supervisor I position is crucial to the smooth and efficient coordination of BCRTA services. This role progressively develops in responsibility, with Operations Supervisor I focusing on entry-level dispatch and customer service tasks.

All supervisory levels involve troubleshooting operational issues, ensuring smooth communication between vehicle operators and clients, maintaining safety standards, and promoting excellent customer service. These roles may require working evenings, weekends, and handling emergency situations when necessary.

Key responsibilities by level :

Operations Supervisor I :

• Dispatch Operations : Operate base radio console to transmit and receive routine and emergency messages from bus operators, ensuring smooth communication.
• Customer Service (CSR) : Respond to customer inquiries, provide information on transit services, and assist with trip scheduling.
• Scheduling & Rostering : Assist in preparing and managing daily schedules and operator manifests, including communicating changes.
• Road Supervision : Back-up support vehicle operators and clients during routine operations and emergencies.
• Enforce BCRTA policies and procedures for driver and radio conduct.
• Perform routine operational tasks as directed by management.

General Responsibilities :

Qualifications :

Skills and Abilities :

Experience :

Education :

Licenses / Certifications :

Physical Requirements :

Work Environment :

This description should not be construed to contain every function / responsibility that may be required to be performed by an employee in this job. Employees are required to perform other related functions as assigned.

Applications are public records and will only be reviewed once for each position. Applicants must submit a separate application for each position of interest. BCRTA applications do not represent a contract of employment.

BCRTA states as its policy a commitment to provide equal opportunity to all persons in matters affecting all employment processes (including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation) without regard to a person's race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, or veterans status.

Further, BCRTA is committed to complying with Title I of the Americans with Disabilities Act and prohibits discrimination on the basis of disability. BCRTA will make accommodations that are reasonable and not unduly burdensome to enable qualified disabled applicants and employees to participate in the employment process and perform essential job functions.