Xfinity Retail Service Associate

Store Service Associate

Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.

Core Responsibilities :

Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.

Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.

May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The store service associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.

Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for buy-online-pick-up in-store order fulfillment.

Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports.

Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.

Assists Store Leadership in Inventory and Merchandising responsibilities :

Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.

Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.

Knows current processes and procedures and suggests improvements that enhance the customer and / or store experience.

Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.

Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to :

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do whats right for each other, our customers, investors and our communities.

Disclaimer : This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills : Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization

Compensation : Base Pay : $17.00

Education : High School Diploma / GED (Required)