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CNC Phone Support Technician
CNC Phone Support TechnicianLaguna Tools • Grand Prairie, TX, US
CNC Phone Support Technician

CNC Phone Support Technician

Laguna Tools • Grand Prairie, TX, US
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Job Description

Job Description

Job description :

The CNC Technician provides customer service by phone, email, and occasionally in-person. Customer needs will range from technical support, sales, software support, and machine troubleshooting. This position is responsible for providing effective customer service for all CNC , edge bander and fiber laser customers by using excellent in-depth knowledge of company products and services as well as communicating effectively with team members within the Tech Support department.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is in an office setting.

  • Software / application training and support for existing customers.
  • Troubleshooting on both edge banders and fiber lasers.
  • CAD / CAM for software / project videos.
  • Demo programming (with advance notice and deposit).
  • CNC troubleshooting, training, support, install, customer success, etc.
  • Checking and updating post processors.
  • Help support and identify whether complex cases are software related.
  • Speaking with customers in a polite manner, addressing customer concerns patiently.
  • Resolving customer concerns to the fullest.
  • Respond to customer emails in a timely manner.

Qualifications and Education Requirements

  • Minimum High School diploma or equivalent, plus 1+ years of relevant experience.
  • Mechanical and electrical aptitude.
  • Must be able to read, write, and speak English.
  • Ability to read, write, and speak Spanish – a plus.
  • Ability to read and understand technical documents.

    • Preferred Skills

  • Computer literate – Microsoft Office programs.
  • Proven experience with edge banding machines and fiber laser systems.
  • Detail-oriented.
  • Efficient and productive in a fast-paced environment.
  • Enthusiastic and possesses excellent customer service skills.
  • Ability to calculate basic math.
  • Enjoy working with people and possesses a friendly and outgoing personality.
  • Excellent oral and written communication skills.
  • Ability to problem solve patiently.
  • Team Player.
  • Excellent planning and organizational skills.
  • Displays strong moral values and work ethics. Personal accountability.

    • Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to fingers, handle or feel; and reach with hands and arms.

    Schedule :

  • 8 hour shift.
  • Monday to Friday.

    • Application Question(s) :

  • Do you have experience with woodworking machines?

    • Education :

  • High school or equivalent (Preferred).

    • Experience :

  • CNC : 1 year (Required).

    • Ability to Relocate :

  • Grand Prairie, TX 75050 : Relocate before starting work (Required).

    • Work Location : In person.

    Company Description

    Laguna Tools is a premium manufacturer of woodworking and metalworking tools.

    Company Description

    Laguna Tools is a premium manufacturer of woodworking and metalworking tools.

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    Cnc Technician • Grand Prairie, TX, US