Program Manager, Customer Experience

A company is looking for a Program Manager, Customer Experience - Broadband.

Key Responsibilities

Assess customer experience pain points and build a Customer Experience strategy

Manage and facilitate customer operations process improvement initiatives and ensure on-time delivery

Lead project meetings, manage stakeholder communication, and coordinate cross-functional teams

Required Qualifications

Minimum of 8 years of experience in program management with a focus on operational improvements in the broadband industry

Experience supporting customer operations organizations with knowledge of Call Center and Field Tech Operations

PMP certification or equivalent experience is preferred

Bachelor's degree required; MBA strongly preferred

Certifications in change management, customer experience, or broadband industry training are desired