Client Care Advisor

Job Description

Job Description

Are You a Leader who strives to bring out the best in people? Do you have a Passion to Help Others?

As the Client Care Advisor , you will build and maintain meaningful relationships with clients and their families, coordinate all aspects of client care including introductions between clients and Care Pros, and conduct quality assurance visits. You will use a consultative sales approach to develop and continuously evaluate tailored service plans, ensuring they meet or exceed client needs. This role requires a balance of relationship-building, sales ability, problem-solving, and operational coordination to maintain Home Instead;s exceptional standard of care.

As the face of Home Instead in the community, this team member must demonstrate our core value, Love (v.), in all interactions with internal and external customers and staff : patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty and commitment.

Key Responsibilities :

Client Engagement & Relationship Building :

• Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
• Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.
• Conduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process.
• Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement.
• Maintain consistent follow-up with designated RPN accounts ensuring ongoing support and engagement.

Care Coordination & Quality Assurance :

Collaboration & Problem-Solving :

Compliance & Documentation :

Qualifications :

Technical Skills :

Other Requirements :

Knowledge, Skills, and Abilities :

Benefits!

Join the fastest growing In Home Care Agency in the Greater Nashville Area!

Call 615-591-4663 or Apply today, we’d love to see Your Application!

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