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Front Desk Agent

Front Desk Agent

USA JobsPhiladelphia, PA, US
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Front Desk Agent

Join our team at Canopy by Hilton Philadelphia Center City as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Provide exceptional customer service, creating a positive first impression for guests.

Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.

Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.

Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.

Collaborate with other departments to ensure seamless guest experiences.

Maintain a clean and organized front desk area.

Handle cash and credit card transactions accurately.

Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Qualifications :

Previous experience in a customer service role, preferably in a hotel or hospitality environment.

Excellent communication and interpersonal skills.

Previous cash handling experience required.

Strong problem-solving abilities and the ability to remain calm under pressure.

Proficiency in computer systems and knowle

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Front Desk Agent • Philadelphia, PA, US