Lewis Product Delivery Specialist

Job Description

Job Description

We are seeking a reliable and customer-oriented Product Delivery Specialist to join our team! In this role, you will be responsible for delivering vehicles to customers, ensuring they have a positive, seamless experience every step of the way. You’ll coordinate delivery logistics, prepare vehicles for handover, explain vehicle features, and complete necessary documentation. If you have excellent communication skills, a passion for customer service, and enjoy working independently, we want to hear from you!

Key Responsibilities :

Vehicle Delivery : Safely deliver vehicles to customers at the dealership or at customers’ homes or businesses in pristine condition, ensuring timely and accurate deliveries as requested by the sales team.

Pre-Delivery Inspections : Perform thorough checks to confirm that vehicles are clean, fueled, and in perfect working order before handover.

Documentation : Verify and complete all necessary vehicle paperwork.

Customer Education : Provide customers with an in-depth walk-through of the vehicle’s features, controls, and any available accessories or services.

Customer Experience : Ensure every delivery is a positive, memorable experience by addressing customer questions, offering demonstrations, and confirming satisfaction.

Post-Delivery Follow-Up : Follow up with customers after delivery to ensure satisfaction, resolve any issues, and encourage survey participation to improve future experiences.

Logistics Coordination : Communicate with the sales team, service department, and management to ensure smooth coordination of delivery schedules and confirm vehicle readiness.

Vehicle Maintenance : Perform basic checks like fluid levels and tire pressure to ensure vehicles are in optimal condition before delivery.

Record Keeping : Maintain accurate records of all deliveries, including customer acknowledgments, vehicle condition, and feedback.

Required Skills & Abilities :

Strong communication and interpersonal skills to explain technical details to customers in a clear, accessible way.

Detail-oriented with a commitment to delivering a high-quality, customer-focused experience.

Strong time-management skills and the ability to coordinate logistics efficiently.

Basic computer skills for handling paperwork and updating customer records.

Professional, friendly, and customer-oriented attitude with the ability to handle challenging situations.

Reliable, punctual, and able to meet delivery deadlines.

Ability to work independently as well as part of a team.

Preferred Skills & Abilities :

Experience with vehicle handling and basic knowledge of vehicle features and functionality.

Prior experience in a customer service or delivery role, preferably in the automotive industry.

Education & Experience :

High school diploma or equivalent (required).

A valid driver’s license and a clean driving record.

1+ years of experience in customer service, delivery, or related fields, preferably in the automotive industry.

Physical Requirements :

Ability to lift and carry items such as keys, documents, and light equipment.

Ability to drive for extended periods, navigate traffic, and park vehicles safely.

Work outdoors and in various weather conditions.

Flexibility to work evenings and weekends as needed to accommodate customer schedules.

Other Information :

Please note that this job description is not exhaustive, and duties and responsibilities may change at any time with or without notice.

Why Join Us?

Be part of a dynamic team that values customer satisfaction and delivers a high-quality experience.

Competitive pay and benefits.

Opportunities for growth and development within the company.

A great work culture that fosters collaboration and professionalism.

How to Apply :

If you’re ready to make an impact and provide exceptional vehicle delivery service, apply today! Submit your resume and cover letter through the following link

https : / / sites.hireology.com / lewisautogroup / ?_cl=HPiM2JxR5yRQCFiAHngywpBb

Lewis Automotive Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.