Customer Service RepresentativeLanceSoft, Inc. • Tucson, AZ, US
Customer Service Representative
LanceSoft, Inc. • Tucson, AZ, US
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job_description.job_card.job_descriptionMinimum 6 months of front desk, administrative, or customer service experience (required). Strong verbal and written communication skills. Proficient in basic computer applications and comfortable with multiple communication platforms. Ability to multitask and maintain attention to detail in a fast-paced environment. Local candidates only – must be available for in-person interviews and able to start within two weeks of offer. Bilingual (English / Spanish) candidates highly encouraged to apply.
We are seeking a Customer Service Representative to provide in-person and remote support to taxpayers at our Tucson office. The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to handle a wide range of inquiries with professionalism and accuracy.
Key Responsibilities
- Provide high-quality customer service to taxpayers, including filing assistance, education, and resolving refund or billing issues.
- Research and complete necessary adjustments to resolve account discrepancies across multiple tax types.
- Assist customers through various channels including Live Chat, walk-in interactions, phone calls, correspondence, and email
- Ensure compliance with established policies and procedures while maintaining confidentiality and accuracy.
- Deliver clear, concise, and courteous communication in every interaction.
Requirements
Preferred :
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Customer Service Representative • Tucson, AZ, US