TECHNICAL SUPPORT SPECIALIST - US Residence based position

Overview

TECHNICAL SUPPORT SPECIALIST - US Residence based position

At Bayer we're visionaries, driven to solve the world's toughest challenges and strive for a world where Health for all Hunger for none is real. This role provides enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first-time fix rates, productivity and overall customer satisfaction.

This position sits under the Bayer Customer Response Squad and will develop, document, and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. It supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives, supports the PCU program to enhance biomed partnerships, and provides operational efficiencies to TAC. The incumbent will maintain technical certification and stay up to date with current service process procedures / policies to provide field service or TAC support as needed.

The shift for this Residence role is a rotating 8-hour shift Monday to Friday with start times as early as 6am EST and end times as late as 11pm EST, plus a rotating weekend shift (Saturday / Sunday) from 7 : 30am-3 : 30pm EST. OT as required.

Your Tasks and Responsibilities

• Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first-time fix rates, productivity and overall customer satisfaction.
• Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and work orders, dispatches and supports customer implementation requests in a timely manner. Works with teammates to ensure the team has tools, equipment, and parts necessary to complete the job.
• Provides install and post-install support for existing and future Bayer software offerings and entitlements.
• Assists in coaching and mentoring of new team members in their technical capacities.
• Supports software upgrades and other vulnerability mitigation processes as needed.
• Administers systems, including portal rights, self-service licensing and device access keys so internal and external customers have timely access to needed software.
• Assists in developing, documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards.
• Builds strong relationships across multiple organizations including marketing, new product development, sales and operational excellence.
• Contributes to creating a motivational, performance / results-oriented, self-organized team environment and a collaborative, supportive team culture.

Who You Are

Bayer seeks an incumbent who possesses the following :

Required Qualifications

Preferred Qualifications

Employees can expect to be paid a salary between $67,341.00 and $101,011.00. Additional compensation may include a bonus or commission where relevant. Benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is an estimate and may vary based on location, market data, skills, experience, degrees, certifications, and other factors.

This posting will be available for application until at least 9-2-25.

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies : Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer / Disabled / Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request accommodations using the contact information below.

Bayer is an E-Verify Employer.

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