Sales Support Coordinator (1)

Job Description

Job Description

Salary : $18 - $22 DOE

As a leading manufacturer of Titanate friction material for the automotive industry, Otsuka Chemical America, Inc. works to meet the needs of our customers across the world through our environmentally friendly product offerings. TERRACESS materials are used for friction control in brake pads, which creates stable brake performance for robust brake systems with less noise and wear, making for a smoother, safer ride.

Work Schedule : Monday - Friday, 7 : 30 am to 4 : 30 pm (1 hour lunch)

Position summary :

Sales Support Coordinator provides assistance to the sales team to ensure customer satisfaction, enters sales orders, answers customer inquiries, and responsible for other clerical and administrative duties.

Tasks :

Create, enter, and process sales orders in Microsoft Dynamics BC System with exceptional accuracy.

Answer inquiries and follow up with customers as necessary.

Assist the Sales Team with the preparation of sales order quotes for customers.

Create commercial invoices for consignment sales and provide them to customer.

Prepare sales invoices for customers.

Send sample request to production and will enter information into BC for pick ticket

Distribute customer satisfaction surveys.

Create, edit, and print brochures for seminars and forums.

Verify inventory availability, pricing, and confirm new orders with company terms and conditions stamp.

Update sales and purchase prices in the company database.

Make sample shipment arrangement.

Other duties assigned by management.

Calculate and report monthly sales total.

Send changes for company website for product and newsletter updates as needed per OCC requests.

Manage inventory and order product based on forecast and customer demands.

Accurately pick customer orders according to FIFO method ensuring the correct product grade, lot number, and quantity requested has been assigned. Creates shipping documents for Shipping & Receiving Coordinator to fill and ship order.

Enter and maintain Google calendar for material shipping from OCAI only.

Respond to customer and updates order via email.

Send shipping documentations for orders to customers (BOL, packing slip, and Certificate of Analysis).

Update and maintain the Sales Order Status Report for all sales.

Enter and update customer information into BC System.

Skills & Physical Requirements :

Demonstrated customer service skills; must interact with internal and external customers in a cooperative and professional manner

Strong organizational skills and attention to detail

• Works well within Sales department and also with other OCAI departments (Ex : logistics, quality, production, etc)
• Double checking work to make sure information is accurate
• Effective oral and written communication skills to communicate

Proficient with Microsoft Office (Word & Excel) and Outlook skills, and working knowledge with ERP software

Ability to work with all levels of personnel within the organization and customer operations

Excellent time management and multi-tasking skills

Ability to sit for long periods of time

Ability to lift up to 30 lbs.

Education and Experience :

High School Diploma or GED

Associates Degree Preferred

2-3 years experience in a Sales support / customer service role

Understanding of an ERP system is required