LED Sign Technician / Technical Support Specialist

Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for industrial, commercial, and retail markets. As a technology company, we help our customers enjoy the benefit of a supplier partner intently focused on delivering strong value-for-value relationships while turning innovation into value. www.electo-matic.com

We are seeking a knowledgeable and customer-focused Technical Support Specialist to join our team, specializing in the support and servicing of LED signs. This role involves providing prompt and effective assistance to customers via phone, email, and onsite visits. The ideal candidate will be responsible for diagnosing and resolving technical issues, programming and shipping replacement parts, and delivering software training to end users. Additionally, this position contributes to product improvement through R&D collaboration and uses a ticketing system to manage and document all support activities. A strong technical aptitude, excellent communication skills, and a customer-first mindset are essential for success in this role.

Requirements

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The competencies listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must possess strong interpersonal skills and have effective oral and written communication skills.

Valid driver’s license required.

Competencies

Strong business, creative, and technical writing skills

Proficiency in MS office skills including Word, Excel, and PowerPoint

Excellent oral and written communication

Effective interpersonal, organizational, planning, and problem-solving skills

Attention to detail and accuracy, and ability to multitask

Required Education and / or Experience

Bachelor’s degree, and

1-3 years of related experience

Work Environment

Position is an indoor warehouse setting with moderate noise levels including voices, office equipment, and foot traffic sounds. Employee may interact with customers, sales representatives, and other internal departments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to :

Sit at desk for extended periods of time

Use arms, hands, and fingers to handle, feel, and reach for items

Listen to and talk with fellow staff and internal and external customers

Occasionally crouch and crawl

Be able to lift 30 pounds

Job Summary

Provide product technical support, advice, and assistance to external and internal customers. Understand and analyze customer requirements for product design, modification, or appropriate application. Installation and / or field work required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned :

• Provide service and support through phone, email, and on-site service.
• Use a ticketing system to track issues and call backs required.
• Provide software training to end users.
• Prepare and ship replacement parts.
• Use multiple pieces of software for LED sign programming / service
• Help consult on product modifications.
• Maintains current knowledge of the company’s products and equipment capabilities.
• Help with R&D when necessary.
• Completes assigned departmental projects.
• Identify and escalate priority issues.
• Follow up and make scheduled call backs to customers where necessary.
• Possess knowledge of product and industry standards affecting quality.
• Contribute to team effort by accomplishing related results as needed.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibility that are required and may change, or additional ones may be assigned at any time with or without notice.

Electro-Matic Ventures, Inc. is an Equal Employment Opportunity employer committed to maintaining an environment of non-discrimination for all persons. Policies and practices that ensure that all individuals are judged on the basis of their job performance, qualifications, and relevant job criteria are followed throughout the Company.

Electro-Matic Ventures will recruit, hire and train, promote, transfer, pay and take all other employment actions without regard to race, color, sex, gender, sexual orientation, gender identity, national origin, religion, age, height, weight, pregnancy, disability, genetic information, marital status, amnesty or and veteran status, as required by law.

We participate in E-Verify.

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