Intake Specialist, Project Management Office, Global Central RME

Na Intake Specialist

The Global RME Project Management Office (GPMO) is seeking a detail-oriented individual with a strong background in project management and process improvement to manage and streamline our GPMO project Asana intake and change management processes in North American (NA). As the NA Intake Specialist, you'll be responsible for meticulously reviewing, validating, and managing incoming project requests and change requests across various PMO pillars, including Permanent Corrective Actions, Technical Service Bulletins, Continuous Improvements, Best Practices, and Permanent Improvement Actions. You will act as the single threaded intake owner for change management requests impacting RME for both single site and multi-site projects. During your review you'll collaborate closely with PMO Pillar leads, RME Central Team Subject Matter Experts (SMEs), and Senior RME Field Leaders to ensure the validation of RME resources, project feasibility, and alignment with stakeholder and customer criteria and feedback for each change request.

Key job responsibilities :

• Thoroughly assess and validate all intake and change requests, incorporating feedback from diverse stakeholder and customer groups.
• Build strong relationships and earn trust with stakeholders and customers through transparent communication and reliable execution.
• Demonstrate excellent verbal and written communication skills to effectively convey project requirements and updates.
• Exercise strong Bias for Action with the ability to deliver results within SLAs.
• Maintain a deep understanding of the PMO team's scope and pillars to navigate ambiguous situations / requests and collaborate with the appropriate stakeholders to solve challenges.
• Exercise strong judgment to determine the most suitable approach for each project and engage the necessary stakeholders for productive discussions.
• Pay attention to detail to ensure accuracy and completeness in project processing.
• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of intake and change management processes.
• Manage and coordinate bi-weekly team newsletters.
• Position includes travel up to 15%.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include : medical, dental, and vision coverage; maternity and parental leave options; paid time off (PTO); and a 401(k) plan.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

The Global RME Project Management Office (PMO) team provides a customer-facing centralized project management solution for continuous improvements, best practices, technical service bulletins, and permanent corrective actions which requires RME resources. Our goal is to provide a stage-gate project process from intake, scoping, execution, post-go live support, completion tracking, and reporting.