Intake Coordinator for Mobile Unit

Overview

Position : Intake Coordinator for Mobile Unit — New Season

Reports to : Program Director

Department : Clinic

FLSA : Non-Exempt

Direct Reports : 0

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder (OUD).

Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.

Job Summary

This position is responsible for managing the registration process of patients as they enter the healthcare facility. The ideal candidate will appropriately receive and coordinate referrals from physicians, hospitals, facilities, and other community referral sources.

Essential Functions

• Schedule evaluations, meetings, and consultations for patients.
• Answer all incoming calls with a strong customer service background, including answering questions and explaining the admissions process.
• Prepare and maintain patient charts.
• Enter admission information that includes patients' insurance, medical history, and demographics into the system.
• Conduct pre-screen to determine the medical necessity for Intake Assessment for each potential patient.
• Convey the initial plan of treatment to the referral source, if applicable.
• Produce a timely acceptance and completion of new referrals.
• Effectively assist case management as needed with referrals.
• Maintain confidentiality and safeguard the operations of the business.
• Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.
• Adhere to the service policy and principle of CMG / New Seasons.
• Other duties assigned.

Supervisory Responsibilities

None.

Essential Qualifications

Education / Licensure / Certification : This position requires a High School Diploma or GED.

Required Knowledge : The candidate will have a strong customer service background, knowledge of electronic health records, medical insurance, and knowledge of medical and psychiatric terminology.

Experience Required : This position requires a minimum of 3 years of admission / intake, MD referral, scheduling and registration experience, and a minimum of 3 years of healthcare / office experience.

Skill and Ability : The position will require the ability to read, write legibly, and comprehend written and spoken words. Basic computer literacy, and the ability to accurately enter patient data. Use strong communication skills. Ability to read, analyze, and interpret the most complex documents. Ability to schedule and manage multiple patients at once.

Physical Demands / Work Environment

Working Conditions

Core Competencies

Mental Activities

Reasoning Ability

Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain confidentiality.

Mathematics Ability

Basic mathematics (including statistics) skills required.

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.

Job or State Requirements

HS Diploma / GED , Insurance Verification experience preferred

Seniority level

Employment type

Job function

Industries

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