Field Support Tech
Syntricate TechnologiesDes Moines, IA, United Statesjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionSetup and configure complex network environments Install various network devices & services (routers, switches, firewalls, SD-WAN, QOS, and VPN) Providing Level-2 support and troubleshooting network-related issues. Managing projects, maintaining documentation, and liaising with vendors. Meet face-to-face with clients to help assist with their issues Cable runs, and plugging in cables Possibly some evening working hours or weekend installs Implementation of firewall policies and routing configurations. Network device maintenance and system upgrades. Participation in project scoping and technical planning. Managing network device maintenance and system upgrades Responding to inquiries for technical assistance and support
Field Support Tech
Des Moines, IA
Full Time
Skills Required :
- Someone with professional experience in an IT, computer or systems-related field.
- Hands-on experience with network monitoring, diagnostic, and analytics tools.
- Not required, but a plus would be a Cisco CCNA or Fortinet NSE 4 certification
- Solid understanding of DNS, Security, IP Routing, HTTP, VPN, Email Routing, and SPAM.
- Important to have great customer service skills as this role is client-facing
- Comfortable doing cable runs and plugging cables as directed by remote tech
- Effective analytical and problem-solving skills.
- Knowledge of a variety of hardware, software, and communication technologies.
Day-to-Day Overview :
Projects & Tasks :
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Field Tech • Des Moines, IA, United States