Customer Sales Guide

Customer Experience Guide

This is not your typical sales role. As a Customer Experience Guide, you are at the center of driving dealership success-delivering sales, building relationships, and creating a buying experience customers won't forget. From the first interaction to the final handshake, you'll guide customers through the entire sales process, both in-store and virtually, while maximizing every opportunity to close deals and exceed goals.

Prospect daily to build a strong pipeline and drive traffic to the dealership.

Achieve and exceed sales targets while delivering an iconic customer experience that keeps buyers coming back.

Take ownership of the entire sales cycle -from lead follow-up and virtual engagement to test drives, paperwork, and purchase completion.

Confidently present vehicles, highlight features, and match customers with the right solution to close the sale.

Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards.

Execute the administrative side of sales with precision : deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.

Engage customers proactively -make calls, set appointments, and educate buyers to keep the pipeline moving.

Support dealership operations, including opening and closing responsibilities.

Base pay plus uncapped, performance-based sales incentives -the more you sell, the more you earn.

Be part of a fast-paced, results-driven team where high performers thrive.

The opportunity to build lasting customer relationships while accelerating your career in sales.

Professional and persuasive communication skills; must have the ability to close the sale and handle customer requests.

Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information.

Must execute the highest attention to detail when assisting with the sale processes.

Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes.

Must practice strict discretion when dealing with sensitive information and account information.

Must be comfortable operating and parking vehicles on and off the lot.

Must be able to work autonomously and take ownership on assigned tasks.

Must assure the highest level of customer experience and satisfaction.

Required at times to work a flexible schedule including mornings, evenings and Saturdays.

High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.

3+ years of related work experience such as customer service, sales, or retail industry.

Valid driver's license and acceptable driving record for the previous 3 years.

Must be at least 18 years of age.

Ability to pass a drug test and a background check.

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job position is designated as a safety sensitive position.

Must be able to remain in a stationary position at least 50% of the time.

Frequently move about inside the office to access file cabinets, office machinery, etc.

Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.

Requires visual acuity to operate motor vehicles.

Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.

This position could require moving objects up to 20 pounds.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.

Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

Consistent Work Schedule. We are strong believers in work / life balance. We're closed on Sundays to give our employees valued time with family and friends.

Teamwork, Makes the Dream Work. Be part of a winning team and get winning results. Monthly bonus share, sales contests, and other perks to recognize a job well done.

World Class Training and Development. Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs.

Paid Time Off. Not just lip service : we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

DriveTime Family of Brands is Great Place to Work Certified! And get this : 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards : Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.