Talent.com
Customer Quality & Business Liaison (Automotive Manufacturing)
Customer Quality & Business Liaison (Automotive Manufacturing)Seksun Texas Inc. • Irving, TX, US
serp_jobs.error_messages.no_longer_accepting
Customer Quality & Business Liaison (Automotive Manufacturing)

Customer Quality & Business Liaison (Automotive Manufacturing)

Seksun Texas Inc. • Irving, TX, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.temporary
job_description.job_card.job_description

Overview

Position Overview : We are seeking an on-site liaison across Reno and Austin, tightly connected to the Dallas plant. You will own fast containment, MRB / GP12 execution, and closed-loop feedback that drives zero escapes on CTQ. You must read and interpret engineering drawings with GD&T (GN&D) and clearly communicate issues and risks with both customer and internal engineering.

Responsibilities

  • Customer-site presence — Reno (˜50%)
  • Lead on-site containment (stop / hold / segregate), build suspect lists, coordinate rework / returns
  • Run MRB & GP12 for AOI-flagged parts : image pull-up, objective-evidence review (e.g., continuity logs), pass / fail decisions; no ship without evidence
  • Perform LPAs, line walks, verify corrective actions; maintain daily scorecards (DPPM, escape rate, time-to-containment)
  • Serve as the day-to-day voice to customer SQ / production; deliver concise, data-first updates and recovery plans
  • Customer-site support — Austin (˜10%)
  • Support trials / builds / audits; collect early signals (fit-up, assembly, electrical continuity) and escalate with annotated prints
  • Align on change points and readiness with customer teams; feed learnings back to Dallas
  • Factory support — Dallas (˜40%)
  • Close the loop with stamping / assembly / test / pack to prevent recurrence; align control plans, CTQs, and measurement methods
  • Convert customer feedback into structured 8D / 5Why / Is–Is Not; drive sustainable corrective actions
  • Support AOI parameter tuning, continuity-gate / "release-code" processes, and eMRB / evidence capture (images, logs, sign-offs)
  • Systems, data & communications
  • Maintain SN-level traceability : AOI images, MRB / GP12 decisions, objective measurements (e.g., continuity), and release codes
  • Publish daily "Reno / Austin ? Dallas" briefs (in English; Chinese summaries preferred) : top defects, hotspots, escapes, ETA to clean-point, risks / asks
  • Escalate early with quantified impact and interim mitigations
  • 30 / 60 / 90-Day Outcomes : Day 1–14 (Dallas training) : Complete Quality & Engineering onboarding; align CTQs, prints / GD&T, AOI rules, MRB / GP12 checklists; gain system access (eMRB / MES). 30 days : Stand up GP12 lane & MRB checklist at Reno; enable image pull-up + decision logging; agree SLAs (

Qualifications

  • 3–7 years in Supplier Quality / Resident Engineering / Manufacturing Quality (automotive or high-volume preferred)
  • Able to read and interpret engineering drawings with GD&T (GN&D)—feature controls (position / profile / flatness), datums, and basic stack-ups; can communicate deviations clearly with design / manufacturing engineering using annotated markups
  • Hands-on with MRB, GP12 / containment, AOI image review, defect mapping, and customer-side interactions
  • Proficient in 8D / 5Why, SPC, control plans, PFMEA; comfortable creating measurement plans from prints
  • Strong data skills (Excel / Sheets; bonus : Power BI / Tableau or basic Python for trend analysis)
  • Excellent cross-functional and customer-facing communication; decisive under time pressure
  • Language : English required; Mandarin Chinese speaking preferred (ability to summarize daily updates in both languages is a plus)
  • Able to travel routinely between Reno, Dallas, and Austin

    • Preferred

  • Experience in metal stamping / busbar / assembly; exposure to electrical / continuity checks and AOI tuning
  • Prior resident engineer role at an OEM / customer site
  • MES / QMS / eMRB experience and evidence-based release processes; ability to draft bilingual work instructions

    • Work Environment & Schedule

  • Primarily on customer production floors and quality labs (PPE required)
  • Day shift with flexibility for off-shift / weekend coverage during excursions, builds, or audits

    • What Success Looks Like

  • Zero CTQ escapes to the customer
  • 2 hours to containment;
  • Measurable reduction in MRB / GP12 rework via robust 8D closures and parameter / control-plan updates
  • Trust built with the customer through proactive, transparent, bilingual communication

    • Location & Travel

    : 50% on-site at the customer's Reno, NV factory; : 40% at our Dallas, TX factory; : 10% at the customer's Austin, TX site. Routine travel between sites; occasional off-shift / weekend support during ramps.

    Onboarding

    First 2 weeks full-time in Dallas for Quality & Engineering training (process, CTQs, AOI, MRB / GP12, eMRB / evidence capture).

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Management and Manufacturing
  • Industries
  • Motor Vehicle Parts Manufacturing

    • Referrals increase your chances of interviewing at Seksun Texas Inc. by 2x

    Sign in to set job alerts for "Business Liaison" roles.

    Arlington, TX $45,000.00-$165,000.00 1 day ago

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Quality Liaison • Irving, TX, US