Service Center Representative
Sentinel GroupWakefield, MA, USjob_description.job_card.30_days_ago
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job_description.job_card.job_description30am-7 : 00pm EST. Massachusetts, New York, Michigan, Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Washington. We are seeking an outgoing, highly motivated individual to join our company as part of our Service Center team. This individual will work in a team-oriented environment while acting as the point of contact for our clients’ participant inquiries relating to employee benefits, including 401(k), Flexible Spending Account and COBRA Plans. The ideal candidate will be committed to providing superior customer service while being self-motivated to learn industry material to grow within Sentinel. Customer-centric attitude and commitment to doing what is right for our participants Positive and fun perspective to your daily interactions Team player and continuous learner – you share your knowledge with your team and our participants and are always looking to further your own knowledge Ability to both provide and accept feedback and apply that feedback to better your work process. Respond to our clients via telephone and electronic inquiry tools for multiple lines of business. Use problem solving skills to assist participants with their requests. Act as the face of Sentinel to our participants, knowing that each interaction you have is an opportunity to demonstrate our superior level of quality service. We are looking for innovative thinkers to drive our business forward—someone with an entrepreneurial spirit, customer focus, drive, determination, and the strength of character to challenge the status quo. The financial services industry is forever changing and we are looking for someone who is flexible and willing to embrace change. Participant facing customer service experience A sincere interest in working within / learning about the financial service industry A passion for customer service Team-oriented attitude and ability to work well with others towards common goals Nice to haves : Experience in benefits administration, human resources, investment services, and / or other related fields is preferred A Bachelor’s degree is preferred but not required What you’ll be part of : Joining our company means becoming part of something special. We're driven by a mission to excel in our industry and within our team, supported by people who truly care about our organization. Sentinel was recently recognized by The Boston Globe as a Top Place to Work in 2020 and 2023. In 2021, 2022, 2023 and 2024, Sentinel earned a Top Workplace USA Award from Energage. At Sentinel, we welcome people from diverse experiences, backgrounds, and perspectives – and we wouldn’t have it any other way. Our priority is to find talented individuals who enrich our team culture, contribute with enthusiasm, and are passionate about what they do. Sentinel is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know. PTO (vacation, sick, personal time bank) FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service 12 Paid Holidays (10 stated and 2 floating holidays) 2 Community Volunteer Days 5 Summer Half Days Medical, Dental, Vision Life Insurance LTD & STD Retirement Plan with 4% Employer Match Parental Leave See What We Stand For : https : / / www.sentinelgroup.com / About-Us / Join-Our-Team Who we are : Sentinel Group proudly serves nearly 5,000 clients throughout the U.S. For 35+ years, we’ve remained devoted to positively impacting the lives of our people, our clients and our communities. easy for your people; easy for your business; and easy for you. Our ultimate goal is to help companies and their employees prepare for their future health, wealth and retirement needs. Whether it’s through retirement plans, group health insurance, reimbursement accounts or financial planning, we engineer simple solutions and continuously strive to make them better. Our in-house experts – and their commitment to excellence – define who we are. Sentinel is also one of the largest employee benefits firms in Massachusetts (Boston Business Journal) and was named a 2022 Retirement Plan Adviser of the Year in the Mentorship category (PLANADVISER Magazine). Powered by JazzHR
Location Note :
- This is a hybrid or remote role.
Work hours are Monday-Friday, 10 :
Open to candidates in the following US states :
The Purpose of Your Role :
What you'll bring to Sentinel :
Openness to new learning opportunities and desire to grow within the company Quick learner, able to multitask, comfortable working in multiple applications What you’ll be responsible for :
This will entail applying knowledge of the industry, our systems and processes, and all other available resources to provide complete and accurate solutions to our participants.
Serve as a liaison between participants and various internal departments by building relationships A bout you :
Preferred qualifications :
So even if you don’t meet every single requirement, please consider applying if you like what you see.
Some of our Benefits :
With a 9-year average associate tenure among our 265 professionals, our team’s commitment to excellent service has positioned Sentinel as the only provider who makes benefits EASY :
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Service Center Representative • Wakefield, MA, US
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