Business Account Representative

Business Account Representative

EControls is a global provider of innovative, state-of-the-art integrated controls solutions for internal combustion engines and electric drive systems in the off-highway, on-highway, and stationary equipment markets. EControls designs world-class, full-authority engine management systems for major OEMs around the world. Our global engine development labs and engineering staff offer full-range support, from design guidance for base engine conversion to hardware, software, and engine calibration to meet each application's specific requirements. We are passionate about customer satisfaction and service. We fearlessly engage in any effort that will eliminate our customers' risk and clear a path to their success. We immerse ourselves in our customers' world, reveal unknowns and deliver integrated solutions. We are seeking a Business Account Representative to help facilitate new and existing customer relationships. This role requires a highly motivated individual driven to provide top of the line customer service and clear a path for our customers success.

Responsibilities

• Process all customer orders
• Manage incoming customer queries escalating internally as needed, ensuring customer expectations and / or concerns are communicated clearly
• Point of contact for customers, provide a quick response to customer needs, communicate closely to meet customer expectations
• Data entry customer request and update orders into EnterpriseOne, communicate with Planning, shipping and management when needed to follow up on customer request, retrieve information for portal orders
• Work with planning for expedited orders, follow up with shipping for same day expedited shipments, edit documents for international shipments, and prioritize shipments
• Review any invoice discrepancies, shipment discrepancies, PO discrepancies and submit information to accounting when necessary
• Submit quote information to customers when required

Requirements