Instrumentation Tech I

Job Description

Serves as a local field service technician dedicated to Measurement Solutions products, ensuring customer needs are met with professionalism. Builds customer relationships through solutions-oriented communication. Configures, troubleshoots, and repairs Measurement Solutions instruments, products, and systems.

• Performs on-site demand and contract field services to support our customers' installed instrumentation base, including diagnostics, troubleshooting, calibration, start-up, and commissioning. Recommends repair, replacement, and upgrade approaches.
• Provides informal and on-the-job customer training.
• Effectively communicates customer needs and opportunities to the organization, utilizing technical skills to develop tactics and strategies to support those needs.
• Partners with the Sales team to implement tactics and strategies to enhance customer satisfaction and service growth through available service programs.
• Reports performance measures towards goals.
• Completes all required reports, certificates, and relevant documents in a timely manner.
• Owns safety by adhering to all safety and quality rules and regulations for themselves and others.
• Performs other duties as assigned.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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