Program Assistant

Program Assistant

The Program Assistant provides clerical support to a program or department by performing the duties outlined below as assigned by management. The Program Assistant is a good communicator with both spoken and written correspondence. She or he is organized, and detailed. Completes data entry into multiple systems as assigned. The Program Assistant possesses excellent customer service skills, problem solving ability and team player experience.

Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years.

JOB SUMMARY :

The Program Assistant provides clerical support to a program or department by performing the duties outlined below as assigned by management. The Program Assistant is a good communicator with both spoken and written correspondence. Must be organized, and complete data entries as assigned. The Program Assistant possesses excellent customer service skills, problem solving ability and strong filing experience.

Core Duties and Responsibilities :

• Processes outgoing and incoming correspondence including mail, email and faxes.
• Composes and types routine correspondence.
• Creates online folders and organizes and maintains electronic files in SharePoint.
• Answers and routes telephone calls including providing appropriate information to customers on program services and requirements.
• Greets visitors or customers and directs to appropriate area or person.
• Pull reports and process according to instructions.
• Provide technical assistance to customers as needed.
• Conducts research, and compiles and types statistical reports.
• Arranges conference room based on type of meeting or function.
• Makes copies of correspondence or other printed materials.
• Coordinates supply requests with appropriate staff for assigned program.
• Documents required activities in Texas Workforce Commission database.
• Creates and maintains accurate logs of pertinent transaction data.
• Performs other duties as assigned

COMPUTER PROFICIENCY :

Intermediate skill in Microsoft Windows and Office; able to use computer, and to learn new software.

LANGUAGE REQUIREMENTS :

Bilingual English / Spanish preferred but not required.

Associated Degree Preferred.

High School or better.

Required Experience 1 - 3 years.