Talent.com
serp_jobs.error_messages.no_longer_accepting
Clinical Success Manager

Clinical Success Manager

SafelyYou(Remote), US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

SafelyYou is working to ensure the highest-quality care for seniors in any care setting, anywhere in the world, driven by proven AI, unmatched clinical expertise, and an immeasurable passion for caregiving.

  • CANDIDATES MUST BE LOCATED IN THE UNITED STATES

About SafelyYou

SafelyYou’s passionate mission is to empower safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and remote expert clinicians, significantly improving outcomes for residents while increasing peace of mind for families and reducing costs for communities.

Originating in 2015 as the doctoral research of CEO George Netscher—and inspired by his own family's experience with Alzheimer's disease—SafelyYou was spun out of UC Berkeley’s Artificial Intelligence Research Lab, one of the top five AI research groups in the world. And today, our company is solving critical challenges in senior living, from resident falls and ER visits to staffing concerns, length of stay, and NOI. All helping ensure that communities can focus on improved care for residents while still reaching their financial goals.

SafelyYou is one of five most innovative fall technologies referenced in the Senate Falls Report (2019), a winner of the McKnight’s Tech Partner of the Year, and has been named to Fortune’s Impact 20 list, which recognizes companies making people’s lives better through innovation.

Your Role at SafelyYou

The Clinical Success Manager will manage customer accounts to drive adoption and outcomes leading to renewals, expansion and advocacy across account portfolio. This includes facilitating customer outcomes through ongoing analysis of data. This role is ideal for an individual who has a high level of emotional intelligence with a strong project management background. A Clinical Success Manager must be dynamic, thriving in a fast-paced, technology-driven environment, with enthusiasm about making a real impact within senior care and healthcare environments.

Key Responsibilities :

  • Successfully and effectively manage customer accounts to drive adoption of technology, fall prevention culture and fall reduction interventions, leading to contract conversions, renewals, expansions, and high opt-in rates across account portfolio
  • Effectively communicate with various levels of stakeholders within an account serving as the main point of contact between SafelyYou and community locations
  • Support communities throughout pilot period, coordinating and leading weekly fall huddles, discussing opt-in / consent strategies, creating user accounts, performing clinical review of fall events and providing technical platform support
  • Professionally field customer / family questions or concerns to overcome / manage objections to build trust in our service technology
  • Cultivate a confident and engaged community partnership to drive retention and growth by demonstrating value in the technology and expertise in falls management
  • Onsite community support for training, engagement in platform use, and improving fall response outcomes per customer needs
  • Developing and refining customer-facing training materials, answering questions, and troubleshooting technology, serving as he primary conduit for communication of customer suggestions, systems issues and future product growth
  • Collaborate and create various SafelyYou materials to support fall programs for customers and marketing support
  • Effectively conduct zoom training sessions for community marketing / sales departments, family info sessions as well as staff training of system platform
  • Professionally represent SY to the healthcare industry and other business partners through zoom webinars, conferences, and corporate meetings
  • Foster customers / accounts that can further support the growth of SY through shared publications, media content, co-presenting at conferences, or as a business reference (e.g. testimonials, case studies)
  • Represent the voice of the customer to improve our sales process and product roadmap
  • Work cross-functionality with other SY departments : AI, engineering, sales / marketing, implementation, billing and operations to ensure customers needs are met as well as meeting organization goals, and budgets
  • The Ideal Candidate :

  • Bachelor's or Master's degree
  • Current licensure as PT, PTA, OT, OTA, LVN, or RN is required
  • Minimum of 5+ years experience as a Customer Success Manager or equivalent in a healthcare setting, preferably in a healthcare SaaS startup environment
  • Experience in senior care healthcare environments communicating with various departments and leadership (Memory care, AL / IL, SNF)
  • Passionate about SafelyYou’s mission and our technology
  • Clinical expertise in falls management, root cause analysis, and interventions
  • A high level of accuracy and attention to detail
  • Ability to present and explain our technology to a wide range of audiences - from C-Suite to clinical to families and non-technical audiences
  • Ownership mentality for our customer’s success throughout the lifecycle of assigned accounts
  • Ability to multitask across accounts, platforms and departments handling fast moving communication and precision follow up
  • Calm and professional demeanor when under high pressure and multiple competing deadlines
  • Exceptional active listening skills and effective communication to ensure stakeholders needs are being met and supporting trust in our technology and outcomes
  • Proactive about anticipating and addressing issues before they arise
  • Strong organizational skills with the ability to deliver on multiple projects at a time
  • Demonstrated ability to wear many hats, manage ambiguity, and apply problem-solving skills
  • Team player and willingness to support cross-functionally to ensure customer satisfaction over lifecycle of the account
  • Ability to work remotely in an environment with minimal disruptions to lead / host customer calls via zoom
  • Excellent interpersonal skills, building and maintaining relationships
  • Technology savvy with expertise using G Suite, Office 360, Zoom, HubSpot, Slack and other online platforms
  • Willingness to travel up to 25% of the time
  • Required to provide proof of COVID-19 vaccination
  • Why Join Us? You Can Make a Difference!

    SafelyYou offers a competitive compensation package, including but not limited to :

  • A mission-driven company culture
  • Fully remote
  • Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
  • 401k Program
  • Monthly Education, Well-being & WFH stipends
  • Non-accrual PTO
  • Growth Potential
  • Company Retreats
  • Medical & Family / Parental Leave
  • At SafelyYou, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We are committed to creating a diverse and inclusive workforce that celebrates diversity. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

    We value all the perspectives our team members bring to the table, and that is why we don’t look for culture fit, but culture add. We want to hear from YOU! We encourage you to apply even if you do not fit 100% of the technical requirements.

    serp_jobs.job_alerts.create_a_job

    Clinical Manager • (Remote), US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Travel Nurse RN - OR - Operating Room

    Travel Nurse RN - OR - Operating Room

    ADN HealthcareCoos Bay, OR, US
    serp_jobs.job_card.permanent
    ADN Healthcare is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Coos Bay, Oregon.Job Description & Requirements. ADN Healthcare has thousands of contract and direct h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Nurse RN - PCU - Progressive Care Unit

    Travel Nurse RN - PCU - Progressive Care Unit

    ADEX Healthcare Staffing LLCCoos Bay, OR, US
    serp_jobs.job_card.full_time
    ADEX Healthcare Staffing LLC is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Coos Bay, Oregon. Job Description & Requirements.Pay package is based on 12 hour...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Nurse RN - PCU - Progressive Care Unit

    Travel Nurse RN - PCU - Progressive Care Unit

    Arrow Healthcare StaffingCoos Bay, OR, US
    serp_jobs.job_card.full_time
    Arrow Healthcare Staffing is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Coos Bay, Oregon. Job Description & Requirements.Arrow Healthcare Staffing Job ID #...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.new
    Clinical Success Manager

    Clinical Success Manager

    SafelyYou(Remote)
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    SafelyYou is working to ensure the highest-quality care for seniors in any care setting, anywhere in the world, driven by proven AI, unmatched clinical expertise, and an immeasurable passion for ca...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Travel Nurse RN - PCU - Progressive Care Unit

    Travel Nurse RN - PCU - Progressive Care Unit

    CrossMedCoos Bay, OR, US
    serp_jobs.job_card.full_time
    CrossMed is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Coos Bay, Oregon.Job Description & Requirements. At CrossMed Healthcare Staffing, we aim to create l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Echo-Vascular Technician

    Travel Echo-Vascular Technician

    Host HealthcareBandon, OR, US
    serp_jobs.job_card.full_time
    Host Healthcare is seeking a travel Echo-Vascular Technician for a travel job in Bandon, Oregon.Job Description & Requirements. Pay package is based on 10 hour shifts and 40 hours per week (subj...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Physical Therapist Assistant (Outpatient Clinic)

    Travel Physical Therapist Assistant (Outpatient Clinic)

    Core Medical GroupBandon, OR, US
    serp_jobs.job_card.permanent +1
    Core Medical Group is seeking a travel Outpatient Physical Therapy Assistant for a travel job in Bandon, Oregon.Job Description & Requirements. Client in OR seeking Physical Therapy Assistant : O...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Intensive Care Unit (ICU) / Critical Care in Coos Bay, OR

    Travel Nurse RN - Intensive Care Unit (ICU) / Critical Care in Coos Bay, OR

    TravelNurseSourceCoos Bay, OR, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Adelphi Medical Staffing to find a qualified ICU / Critical Care RN in Coos Bay, Oregon, 97420!. Shift Schedule : 10 hrs per day;.Weekend Requirements : Possible.Licens...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Ultrasound Technologist

    Travel Ultrasound Technologist

    Nationwide Therapy GroupBandon, OR, US
    serp_jobs.job_card.full_time
    Nationwide Therapy Group is seeking a travel Ultrasound Technologist for a travel job in Bandon, Oregon.Job Description & Requirements. General Ultrasound (no OB services).Evening hours availabl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Local Contract Manager - Medical Lab Scientist

    Local Contract Manager - Medical Lab Scientist

    LanceSoftBandon, OR, US
    serp_jobs.job_card.permanent
    LanceSoft is seeking a local contract Medical Lab Scientist Manager for a local contract job in Bandon, Oregon.Job Description & Requirements. Doctoral degree in lab science, Two .Two (2) y...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel ICU Registered Nurse

    Travel ICU Registered Nurse

    ADN HealthcareCoos Bay, OR, US
    serp_jobs.job_card.permanent
    ADN Healthcare is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Coos Bay, Oregon.Job Description & Requirements. ADN Healthcare has thousands of contract and di...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Nurse RN - Surgical ICU Stepdown

    Travel Nurse RN - Surgical ICU Stepdown

    Core StaffingCoos Bay, OR, US
    serp_jobs.job_card.full_time
    Core Staffing is seeking a travel nurse RN Surgical ICU Stepdown for a travel nursing job in Coos Bay, Oregon.Job Description & Requirements. Within the RN scope of practice as defined by the Or...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Operating Room Registered Nurse

    Travel Operating Room Registered Nurse

    Premier Medical Staffing ServicesCoos Bay, OR, US
    serp_jobs.job_card.permanent
    Premier Medical Staffing Services is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Coos Bay, Oregon. Job Description & Requirements.Premier Medical Staffing Job ID #5...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CRNA - Anesthesiology job available in Coos Bay, Oregon

    CRNA - Anesthesiology job available in Coos Bay, Oregon

    Adelphi Medical Staffing, LLCCoos Bay, OR, US
    serp_jobs.job_card.full_time
    Facility Location : Coos Bay, OR.Reason For Coverage : Supplemental.Coverage Period : ASAP - Ongoing.Coverage Type : Clinical + Call. Call Schedule : Shared; Post-call day off.Case Mix : Everything except...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Outpatient Physical Therapist

    Travel Outpatient Physical Therapist

    Core Medical GroupBandon, OR, US
    serp_jobs.job_card.permanent +1
    Core Medical Group is seeking a travel Outpatient Physical Therapist for a travel job in Bandon, Oregon.Job Description & Requirements. Client in OR seeking Physical Therapist : Outpatient / Clinic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse - RN - PCU - Progressive Care Unit - $2006 / Week

    Travel Nurse - RN - PCU - Progressive Care Unit - $2006 / Week

    Host HealthcareCoos Bay, OR, US
    serp_jobs.job_card.full_time
    Host Healthcare is seeking an experienced Progressive Care Unit Registered Nurse for an exciting Travel Nursing job in Coos Bay, OR. Shift : Inquire Start Date : 10 / 27 / 2025 Duration : 8 weeks Pay : $200...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Nurse RN - PCU - Progressive Care Unit

    Travel Nurse RN - PCU - Progressive Care Unit

    ALOIS HealthcareCoos Bay, OR, US
    serp_jobs.job_card.full_time
    ALOIS Healthcare is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Coos Bay, Oregon.Job Description & Requirements. Much of the work they do centers on assessi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Physician Assistant (PA) - Surgery - Orthopedic - $155,000 to $160,000 per year in Coos County, OR

    Physician Assistant (PA) - Surgery - Orthopedic - $155,000 to $160,000 per year in Coos County, OR

    LocumJobsOnlineCoos County, OR, US
    serp_jobs.job_card.full_time +1
    LocumJobsOnline is working with Opportunity Healthcare to find a qualified Orthopedic Surgery PA in Coos County, Oregon, 97423!. Orthopedics Physician Assistant job in Coos County, OR — offering up ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Physician Assistant (PA) - Surgery - Orthopedic - $155,000 to $160,000 per year in Coos County, OR

    Physician Assistant (PA) - Surgery - Orthopedic - $155,000 to $160,000 per year in Coos County, OR

    LocumJobsNetworkCoos County, OR, US
    serp_jobs.job_card.full_time +1
    LocumJobsNetwork is working with Opportunity Healthcare to find a qualified Orthopedic Surgery PA in Coos County, Oregon, 97423!. Orthopedics Physician Assistant job in Coos County, OR — offering up...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Telemedicine Physician

    Telemedicine Physician

    QuickMDBandon, OR, US
    serp_jobs.job_card.full_time
    QuickMD is a leading telemedicine provider, delivering high-quality virtual care across 44 states.Since our founding in 2019, we have helped more than 100,000 patients access essential medical trea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30