Office Assistant (OA3)

Office Assistant (OA3)

We are dedicated to growing a culture of belonging through our values :

Respect | Trust | Diversity | Inclusion | Equity

This posting is to recruit two (2) Office Assistant (OA3) positions. At the Department of Licensing (DOL), we recognize the importance of work-life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers, and help build trust in our government.

Our Prorate and Fuel Tax Services (PRFT) unit within the Business and Professions Division (BPD) currently has an opportunity for two (2) organized and customer-focused Office Assistants. Washington's infrastructure requires considerable investment to ensure residents and visitors have safety, comfort, and simplicity as they move around the state. PRFT administers the state's fuel tax collection programs, as well as the International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA), collecting almost $2 billion in annual revenue for the state's transportation programs.

If you're interested in work that requires precision and is vital to our agency's goals, then read on!

As an Office Assistant, having excellent interpersonal communication skills will be key as you will be working closely with a diverse team. This on-site role is in office full time, but may allow for some remote work. While understanding the importance of the details, you will ensure important deadlines are met while being provided the flexibility to perform complex clerical tasks in ways that work best for you. Serving our internal and external customers will be key in this role as you collaborate with your small and supportive team. You will help us fulfill the agency's purpose by initiating documentation for concerns and reviews accurately and efficiently. To be successful in this role, you should have exceptional organizational skills, be comfortable with interpersonal communications for all levels of our organization, provide first-rate customer service, and effectively work under tight deadlines with flexibility and agility.

Some of what you will be doing :

• Receive, distribute, and direct incoming mail to the proper work queues and prepare outgoing mail.
• Assist internal or external customers and visitors through in-person and written communication by addressing inquiries, resolving concerns, and offering guidance on services, rules, regulations, policies, procedures, and appeals.
• Access special computer programs and scanner hardware to enter data and process customer service requests.
• Review documents and records for completeness, accuracy, and compliance with rules.
• Order, receive, process, and maintain inventory.
• Assist in processing responses to requests for information and payment.

What you will bring to the role :

What may help you stand out :

Additional conditions of employment :

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation.

For information about available accommodations, the interview process, or the position contact Kyle Odell.

How to Apply :

Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions, are completed in full.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.