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EMS Operations Manager

EMS Operations Manager

NorthPoint Search GroupDetroit, MI, US
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EMS Operations Manager Who :

  • An experienced and credentialed EMS leader with at least three years in both paramedic and management roles.

What :

  • Oversee clinical operations, personnel, vehicle deployment, communications, and service delivery across multiple EMS bases in Michigan.

    • When :

  • This full-time position is available for immediate hire.

    • Where :

  • Dearborn / Detroit Michigan area Why : To ensure exceptional patient care and timely ambulance response through high-performing teams and operational excellence.

    • Office Environment :

  • Field-based leadership with direct oversight of mobile units, team performance, and administrative processes.

    • Salary :

  • $90-$95k Position Overview : This role leads all aspects of a dynamic EMS operation, ensuring timely response and high-quality care across emergency and non-emergency service lines.
  • The position works closely with executive leadership to drive strategic growth, maintain compliance, and enhance operational performance.

    • Key Responsibilities :

  • Lead EMS operations including 911 and interfacility transport services across Michigan.
  • Oversee hiring, training, performance evaluations, and HR-related decisions.
  • Monitor and manage budgets, staffing levels, and service metrics.
  • Ensure vehicle and equipment readiness, regulatory compliance, and quality assurance.
  • Serve as a liaison to hospitals, public safety agencies, and government entities.
  • Respond to service inquiries and handle operational issues 24 / 7.
  • Supervise Field Training Officers and coordinate continuing education.
  • Report to leadership monthly with performance analytics and improvement plans.
  • Support protocol development and technology implementation.
  • Maintain records, certifications, and regulatory documentation.

    • Qualifications :

  • High School Diploma required.
  • Valid Driver’s License.
  • State or National Registered Paramedic certification.
  • Minimum 3 years experience as a paramedic in emergency services.
  • Minimum 3 years experience in EMS leadership or management.

    • If you’re interested in learning more about this opportunity or would like to discuss your qualifications, please apply now.

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    Operation Manager • Detroit, MI, US