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Customer Support Senior Manager
VirtualVocationsBakersfield, California, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Manager, Customer Support.
Key Responsibilities
Maintain best-in-class SLA's for customer support communication channels
Establish quarterly strategy and corresponding KPIs while monitoring team performance
Manage critical customer escalations and gather feedback to improve service quality
Required Qualifications
5+ years of experience in a leadership role overseeing customer support, preferably in a SaaS environment
Expertise in customer service operations and processes
Experience in leveraging AI tools to address customer needs
Proven success in establishing and analyzing processes for operational efficiency
Experience in recruiting, training, and promoting high-performing team members
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Customer Support Manager • Bakersfield, California, United States
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