Night Auditor (Hotel- Experience)

Springhill Suites MiamiMiami, FL, US

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Job Description

Night Auditor (Hotel- Experience)

SpringHill Miami DT / Medical center (Marriott)

Full Time

Job Summary : We are seeking a detail-oriented and customer-focused Night Auditor to join our team at [Hotel Name]. The Night Auditor plays a crucial role in ensuring smooth overnight operations while providing exceptional guest service. This position involves financial reporting, handling reservations, and assisting guests during the night shift. If you thrive in a fast-paced environment and have a passion for hospitality, we want to hear from you!

Key Responsibilities :

Financial Reconciliation : Perform nightly financial audits, ensuring all transactions are accurately recorded. Prepare daily financial reports and summaries for management review.

Guest Services : Provide excellent customer service to guests, addressing inquiries, resolving issues, and processing check-ins and check-outs efficiently.

Reservation Management : Manage and update reservations, ensuring proper communication with guests regarding their bookings and special requests.

Cash Handling : Maintain accurate cash drawers and complete end-of-day reports, including processing credit card transactions and securing cash deposits.

Communication : Collaborate with other departments to ensure seamless operations throughout the hotel. Communicate any important issues or guest requests to morning staff.

Maintenance and Safety Checks : Conduct regular checks of hotel premises for safety and cleanliness, reporting any maintenance issues promptly.

Record Keeping : Maintain accurate logs and records of daily activities, incidents, and guest inquiries during the night shift.

Security Monitoring : Monitor hotel security systems and respond to emergencies following established procedures.

Qualifications :

High school diploma or equivalent required; additional education or certifications in hospitality or finance is a plus.- Previous experience in hotel front desk or night audit roles preferred.- Proficient with hotel management software and Microsoft Office Suite (Excel, Word, etc.). - Excellent attention to detail and strong analytical skills.- Hotel Experience a plus (Marriott PMS- FOSSE)- Exceptional verbal and written communication skills.- Ability to multitask and work independently in a fast-paced environment.- Strong interpersonal skills, with a passion for providing outstanding guest experiences.- Flexibility to work overnight shifts, weekends, and holidays.

Benefits :

Competitive salary and overtime pay.

Comprehensive health benefits (medical, dental, vision).

Paid time off and holiday pay.

Employee discounts on hotel accommodations and services.

Opportunities for professional development and career advancement.

SpringHill Medical Center is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

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Hotel Night Auditor • Miami, FL, US