Client Success Specialist

WeInfuseAustin, TX, US

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Client Success Specialist

Great organizations are made of great people, and we're looking to fill a Client Success Specialist role on our growing team. This is a full-time position. The primary responsibility is providing excellent support to our new and existing clients, via ticket resolution, training, and onboarding new clients onto our healthcare SaaS application. The ideal candidate would have job experience in a similar client success support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills.

Other responsibilities include tracking support issues, helping set up and implement new client locations, creating training materials and release notes, and helping to prioritize development of new features based on client feedback. This person will also work very closely with the client success and development teams and likely be trained to use development tools for issue investigation and data manipulation as a part of their duties.

Responsibilities

Learn and understand the Infusion Center healthcare model
Onboard new clients onto and support existing clients on our healthcare SaaS application
Troubleshoot and document software operational and technical issues
Respond to client support issues, report bugs / issues and feature requests
Provide excellent client service with friendly, professional responses
Create client training materials, draft release notes, and help prioritize development of new features
Go beyond your comfort zone when needed
Be an awesome addition to our growing team

Required Qualifications

Bachelor's degree required

2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support required

Proven track record of achieving and exceeding measurable goals

Must be detail-oriented, able to multi-task and be extremely organized and efficient

Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart

Ability to say : "I don't know, but I can get that answer for you" and then find the answer for the client

Excellent computer skills : Adobe Acrobat, Google Suite and all Microsoft Office Applications

Experience in information technology and technical support a plus, but not required

Able to work independently (but understand we won't leave you on an island)

Some travel required (10%)

$70,000 - $75,000 a year

About WeInfuse

Come join our growing company. We are an established healthcare SaaS start-up with offices in Dallas and Austin. Founded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only end-to-end software solution for infusion centers that has gained significant traction in the market. In addition to providing the industry's leading SaaS solution, WeInfuse provides infusion center start-up, optimization and pharmaceutical manufacturer consulting services.

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Client Specialist • Austin, TX, US