Operations Records Manager Portsmouth, New Hampshire

Operations Records Manager / Change Manager

Looking for an Operations Records Manager / Change Manager position at a place where you can make an impact every day? Discover this great opportunity in Portsmouth, New Hampshire. Bring your expertise and collaborative skills to make an impact in supporting our nation's critical immigration processing mission.

As the Operations Records Manager / Change Manager, you will :

• Liaise with DOS staff, have full authority to act on behalf of the contractor, and provide full control over all contract operations at their respective Center.
• Manage and maintain involvement in the hiring of personnel, operations and quality reporting, contract management, and manage operations excellence within center.
• Manage critical immigration processing and provide excellence customer service.
• Monitor key performance indicators, analyzed operational data, and identified areas for improvement to drive organizational growth and success.
• Present business solution in-person to the customer with detailed written summaries prior to submission of contract.

Qualifications

To be successful in this role, you will :

Preferred Experience, Clearance, and Education :

Preferred or Additional desired experience, education, skills :

If you are ready to lead a world class global support team, then submit your application now for immediate consideration.

Military Veterans and Spouses are encouraged to apply!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $93,000 to $180,000; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education / training, and key skills.

Apply today to discover your place in our world!

The contract is scheduled to be awarded early next year, so apply now to meet your future mission and team-mates.

Apply today to discover your place in our world!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit : https : / / www.serco.com / na / careers / benefits-of-choosing-serco. If you require an accommodation with the application process please email : careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC / OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain / store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.