Intake Coordinator - Bilingual

Job Description

Job Description

Arbor Therapy is a leading provider of therapeutic services across the lifespan in the East and West Valley of Phoenix, Arizona. With a mission to provide exceptional, compassionate, and evidence-based care , Arbor Therapy is dedicated to making a positive impact on the lives of each client and their family. We are committed to helping each client reach their full potential through a collaborative, individualized approach and believe in the power of positive, strengths-based support and care.

What Makes Us Different :

We don't just talk about culture-we live it. Our Culture Committee is employee-led and dedicated to making Arbor Therapy a place people love to work. From team appreciation events and wellness initiatives to fun giveaways and thoughtful celebrations, we create space for connection, recognition, and joy-because a great team starts with a great environment.

We offer a comprehensive benefits package, including :

• Medical, dental, and vision coverage (Fully covered dental and vision + competitive medical plans)
• Paid time off and paid holidays
• 401(k) with 4% company match
• Company-sponsored Cash Balance Retirement Plan
• Continuing education and professional development support
• EOS Gym membership (100% employer-paid)
• Company-provided logo wear and milestone recognition
• Employee-led Culture Committee with quarterly events and team-building activities
• Supportive team environment with real opportunities for growth

Role Overview :

The Intake Coordinator handles the onboarding process of new clients at Arbor Therapy. This person will work directly with parents / guardians, insurance companies, therapy staff and doctors' offices to collect required paperwork, authorizations, and schedule client evaluations and ongoing therapy services. The position requires strong customer service skills, meticulous attention to detail and excellent interpersonal and organizational skills.

Work Schedule :

This position may be based at any of our clinic locations, including :

Key Responsibilities :

Requirements :

Working Conditions :

This position requires intermittent standing, lifting, kneeling, and sitting. In addition, this position may include working closely with clients who have mental, physical, and / or behavioral diagnoses and may be verbally or physically combative.

Arbor Therapy is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We foster the same inclusion both within our company and our stakeholders and partners.