EXECUTIVE CASINO HOST

Overview

Summary : Generates quality casino business, assists all guests, attracts and develops players, and ensures that their budgeted revenue and non revenue goals are met. Ensures compliance with company, departmental and gaming policies and regulations.

Responsibilities

• Meets or exceeds all revenue and associated goals assigned by the Player Development department
• Ensures the highest possible standards of guest service are provided and listens to and responds to guest concerns and questions
• Recommends and implements strategies to develop new players and promote return visits for high level casino guests to increase profits
• Supports VIP Services by making room reservations, suite determinations, amenities, and limo arrangements as necessary for casino guests. Completes all necessary paperwork (i.e. bill backs, comp slips, reservation request forms, etc.). Greets guests upon arrival whenever possible
• Make appropriate business decisions, complimentary based on recorded play, earned points, comp availability and customer profitability
• Actively develops and maintains guest loyalty and incremental visitation through personal contact such as on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available amenities and promotional opportunities
• Able to regain guest loyalty under difficult circumstances
• Proactively reestablishes relationship with former VIP guests through various marketing programs
• Maintains current knowledge of all events, promotions, and special functions by reviewing all available information in order to provide guests with accurate information to answer questions, handle special requests, aid the guests in enjoying the best possible experience and ensure guest satisfaction
• Develops and maintains an active player list within criteria guidelines established for executive hosts
• Proactively seeks out new business, within the sourcing guidelines established for Executive Host position, on the casino floor, introducing the benefits of and soliciting enrollment for the ace PLAY Player's Club
• Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events
• Supports casino related departments with guest needs
• Prioritizes, organizes, and completes multiple activities in a high pressure environment and works a varying schedule to reflect business needs
• Ensures compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Completes tasks with minimal supervision and within deadlines
• Must be able to maintain a pleasant, friendly, and welcoming attitude at all times
• Other duties as assigned

Qualifications / Requirements

Physical Requirements

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