Bilingual Patient Outreach Representative

At Palm Medical Centers, our patients have the peace of mind knowing that their health and well-being are our primary concerns.

We give our health plan clients the confidence that their members are well taken care of.

With over 11,000 at-risk members, we provide primary care and other services to seniors and families in our medical centers that are comfortable, convenient and staffed with caring professionals.

Our activity and wellness facilities are filled with health plan members who know us for our distinct events and programs that cater to the communities we serve.

Everyday, Palm Medical Centers delivers on its promise to bring value based, quality healthcare to our patients.

Overview The Patient Relations Outreach Representative will focus on enrolling new members with Medicare onto the practice by creating engagements in the community, guiding patients on health care coverage options, and developing strategic partnerships.

Duties & Responsibilities :

• Administer marketing tactics through several platforms to develop Medicare patient lead list and enrollment.
• Marketing methods can be completed face-to-face, telemarketing, patient referrals, community partnerships, etc.
• Enroll Medicare patients onto Palm Medical Centers as the primary care physician assigned to their HMO health plan.
• Meet or exceed monthly enrollment target in efforts to contribute to Palm Medical Centers’ membership growth.
• Collaborate with Marketing Department to attend community events, store table-tops and center activations to generate contact lists and work prospective leads.
• Screen potential members about their healthcare needs.
• Work with partnered insurance agents and brokers to guide patients on the best health plan selection.
• Educate the potential members about center services, how to access the services and programs and overall member eligibility.
• Coordinate center tours for potential patients, including transportation to-and-from the scheduled tour.
• Work with the Case Management Team for appropriate enrollment strategies.
• Provide customer service throughout entire length of membership for patient center retention.
• Represent the Palm Medical Centers brand well.
• Have full knowledge of the company’s services and patient resources.

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