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General manager

General manager

LaQuinta Summersville WVSummersville, WV, USA
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JOB DISCRIPTION :

We're seeking a visionary General Manager to lead our landmark property to new heights of service. You can earn an annual bonus based on Your performance. Located in Oak Hill WV.

GUEST RELATIONS :

  • Be readily available / approachable for all guests.
  • Ensure that departments achieve or exceed guest's service expectations.
  • Take proactive approaches when dealing with guest concerns.
  • Extend professionalism and courtesy to guests at all times.
  • Become involved in community and / or government affairs.

ASSOCIATE TEAM :

  • Be in proper business professional attire, including name tag, earpiece and radio.
  • Attitude must be conducive to team growth, hospitality and a serving environment.
  • Communicate all goals and results with associates.
  • Promote teamwork and associate morale.
  • Lead by example demonstrating self-confidence, energy and enthusiasm.
  • Motivate and encourage staff to solve guest and associate related concerns.
  • Communicate career opportunities to team leaders and associates.
  • Recognize good team performance on a continuous basis through reward and recognition programs. Daily thanking staff for a job well done.
  • Assist team leaders in meeting and exceeding goals.
  • Meet annually with staff on a one-to-one basis.
  • Promote empowerment by recognizing team members that make decisions.
  • Develop cross-training opportunities throughout the hotel.
  • Post positive reviews for staff to read.

    • FINANCIAL :

  • Look at Night Audit Report daily for discrepancies.
  • Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
  • Comply with all corporate accounting procedures.
  • Maximize revenue through the Yield Management and inventory control systems.
  • Help develop annual budget and capital expenditure plans.
  • Aggressively minimize accident, workmen's compensation, and unemployment claims and resulting costs.
  • Utilize budgets to teach team supervisors to understand financial objectives. Balancing costs with associates / guests satisfaction.
  • Develop and communicate selling strategies, using reports and other forecasting tools.
  • Review these weekly with the Sales Manager.
  • Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures.

    • SALES AND MARKETING :

  • Continually solicit new business for the hotel.
  • Monitor group block and direct bill processes.
  • Networking during breakfast and social hours to assist sales in uncovering new business leads.
  • Ensure that all associates are communicating property to understand hotel selling strategies.
  • Stay current on local market conditions and competitive set.
  • Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan.
  • Maintain rapport with competitor hotels, lead sources, clients, and the local community.
  • Review period end reports.
  • Help develop annual sales and marketing budget.

    • OPERATIONS :

  • Perform hands-on duties as needed to deliver guest services.
  • Provide a safe working environment.
  • Responsible for accident prevention programs.
  • Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.
  • Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained.
  • Assist / teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week.
  • Ensure cross-training of associates.
  • Must be willing to participate in service / hospitality training and education.
  • Must be willing to further education in PMS / Phone Sales / Sales / Team Management / Leadership Development / Housekeeping / Food Service / Maintenance and General Hospitality.

    • ADMINISTRATIVE :

  • Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive for a culturally diverse work place.
  • Interview and select potential new hires.
  • Promote both Guarantee of Fair Treatment and Open Door policies.
  • Use constructive coaching and counseling when addressing associates concerns.
  • Maintain current licenses and permits as prescribed by local, state and federal agencies.
  • Have working knowledge of all corporate brands manuals.
  • Scheduling of management team includes coverage of weekend and evening hours.
  • Pursue additional personal development.
  • Carry out all reasonable requests of which you are capable of performing.
  • With input from the team supervisors, conduct reviews in a timely fashion.

    • Additional Responsibilities :

  • Any other duties assigned by Supervisor

    • Job Posted by ApplicantPro

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    General Manager • Summersville, WV, USA