Convergys is hiring : Customer Service Advisor - Arabic Speaker (Online Fashion)

Customer Service Advisor - Arabic Speaker (Online Fashion)

Job Title : Customer Service Advisor - Arabic Speaker (Online Fashion)

Job Description

The Advisor II, Blended Support position interfaces with customers via inbound calls / chats / emails, outbound calls / chats / emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES

• Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role.
• Interfaces with customers via inbound calls / chats / emails, outbound calls / chats / emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identifying customer problems and offer appropriate solutions.
• Identifying and maximizing selling and cross-selling opportunities.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

CANDIDATE PROFILE

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location : ARE Work-at-Home

Time Type : Full time

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