Customer Success Manager

About Vultron

Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early pioneer member of the team, you'll be part of a transformative company from its early stages.

Exceptional Market Demand : Secured significant contracts with government and defense contractors worldwide.

World-Class Team : Former Anduril, Robinhood, Google, Amazon, Department of Defense, Meta, Airbnb, Dropbox, etc. The founding team includes early members at $1B startups in the defense sector.

Competitive Compensation : Above-market compensation and equity offerings.

Role Overview

As a Customer Success Manager (CSM) at Vultron, you'll ensure our clients achieve maximum value from our AI-powered proposal platform. You'll serve as the primary point of contact for a portfolio of accounts, guiding them from implementation through their entire customer journey. This role requires a unique blend of technical aptitude, project management skills, and federal contracting knowledge to help our customers transform their proposal development processes.

Key Responsibilities

Customer Onboarding & Implementation : Design and execute implementation plans that ensure rapid time-to-value for new customers

Strategic Account Management : Develop deep relationships with key stakeholders and serve as their trusted advisor for federal proposal development

Adoption & Value Realization : Proactively identify opportunities to drive platform usage and help customers realize the full ROI of the Vultron platform

Churn Prevention & Expansion : Identify risks early and develop mitigation strategies; uncover opportunities for account growth and expansion

Voice of Customer : Gather feedback and insights to inform product development and company strategy

Best Practices : Create and share best practices, templates, and workflows to help customers optimize their proposal development process

Success Metrics : Track and report on key customer health metrics, including adoption, engagement, and satisfaction

Required Qualifications

5+ years of experience in customer success, account management, or similar client-facing roles, preferably in SaaS

Strong project management skills with the ability to lead complex implementations

Excellent communication and presentation skills, with the ability to engage at all levels of an organization

Problem-solving mindset and ability to translate customer needs into actionable solutions

Basic understanding of AI / ML concepts and ability to explain technical concepts to non-technical audiences

Bachelor's degree or equivalent experience

Preferred Qualifications

Experience with federal contracting, proposal development, or government procurement processes

Background in AI, natural language processing, or related technologies

Knowledge of enterprise software implementation best practices

Experience in a high-growth startup environment

Certifications in Customer Success (e.g., SuccessCOACHING, Gainsight Pulse+ etc.)

Benefits & Perks

Competitive base salary plus performance-based compensation

Equity in a fast-growing AI startup

Comprehensive health, dental, and vision insurance

Flexible PTO policy

Remote-friendly work environment with quarterly team meetups

Professional development and wellness budget

The opportunity to shape the future of federal contracting through AI innovation

Location

San Francisco Bay Area. Onsite 4-5 days a week in our SF office.

Vultron is committed to building a diverse team and creating an inclusive environment for all employees. We encourage candidates from all backgrounds to apply.