Oncology Patient Specialist 1

Inova Health System • Fairfax, VA, United States

job_description.job_card.30_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Inova Schar Institute is looking for a dedicated Oncology Patient Specialist 1 to join the team. This role will be full-time day shift from Monday - Friday. This role is responsible for delivering exceptional service by addressing customer needs, counseling on financial liability, communicating effectively, managing patient registration, and supporting oncology scheduling.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits :

Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
Tuition and Student Loan Assistance : offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support : offering all Inova team members, their spouses / partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work / Life Balance : offering paid time off and paid parental leave.

Oncology Patient Specialist 1 Job Responsibilities :

Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate.

Demonstrates knowledge of safety policies and procedures relevant to department / position; Provides appropriate assistance to and on behalf of patients demonstrating / communicating a need for assistance.

Greets and interviews incoming patients / visitors to identify their needs and direct them accordingly.

Coordinates with other departments to assist or transport patients / visitors requiring special attention or support; Interviews patients to secure and document required medical, financial, demographic and insurance information.

Resolves problems by clarifying issues, researching / exploring answers and alternative solutions and implementing solutions.

Improves inefficiencies and minimizes repetitive error; Shares error trends and makes recommendations to improve results with staff / team members.

Coordinates and facilitates Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center.

Gathers information about customer complaints in a courteous and professional manner; Expresses sincere concern and empathy when dealing with customer complaints.

Minimum Qualifications :

Education : High School Diploma or GED

Experience : 2 years of experience in a healthcare patient access, healthcare revenue cycle or customer service setting.

serp_jobs.job_alerts.create_a_job

Specialist Oncology • Fairfax, VA, United States