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Intake/Care Manager (Non-Medical Home Care)
Intake/Care Manager (Non-Medical Home Care)HomeWell Care Services • Braintree, MA, US
Intake / Care Manager (Non-Medical Home Care)

Intake / Care Manager (Non-Medical Home Care)

HomeWell Care Services • Braintree, MA, US
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Intake / Care Manager

Join HomeWell Care Services MA291 as an Intake / Care Manager. Lead non-medical intake, care coordination, caregiver matching, and family communication across the South Shore. $20$25 / hr + quarterly bonus, mileage, and training. Full-time preferred; part-time considered. Strong phone presence, organization, and empathy required. Experience in home care / senior services or scheduling / case management preferred.

Benefits

Bonus based on performance

Competitive salary

Paid time off

Compensation

Pay : $20$25 per hour (DOE) + quarterly performance bonus

Mileage reimbursement for approved travel

Paid training (CareAcademy / HomeWell Learning)

PTO / holidays for full-time employees (details in interview)

What You'll Do

  • Intake & Conversions : Handle inbound inquiries, qualify needs, explain services / rates, schedule assessments; own first contact ? start of care.
  • Care Planning (Non-Clinical) : Build personalized, non-medical care plans with the client / family (and RN when required by policy / contract).
  • Caregiver Matching & Scheduling : Coordinate with staffing to match skills / availability; ensure first-week coverage and continuity.
  • Family Communication : Set expectations, review policies, maintain regular check-ins (first 30 days and at set intervals).
  • Quality & Retention : Conduct QA calls, track satisfaction, resolve issues quickly, and update plans as needs change.
  • Documentation & Compliance : Keep accurate notes, consents, and care plans in systems (e.g., WellSky / ClearCare / AlayaCare).
  • Coordination : Partner with Sales on warm handoffs; support incident reporting and follow-ups as needed.
  • Community Visits : Occasional in-home / client / facility visits across the South Shore (mileage reimbursed).

What Success Looks Like (KPIs)

  • Conversion rate from inquiry ? assessment ? start of care
  • Time-to-start (speed from first contact to first shift)
  • First-30-day client satisfaction / retention
  • Schedule stability / continuity; minimal missed visits
  • Clean, timely documentation

    • Qualifications

  • 12+ years in home care / senior services, intake, scheduling, case management, or care coordination (preferred).
  • Excellent phone presence, empathy, and follow-through; strong problem-solving and de-escalation.
  • Organized and deadline-driven; comfortable juggling multiple cases and calendars.
  • Tech-savvy with scheduling / CRM / EMR tools (WellSky, ClearCare, AlayaCare, or similar).
  • Valid driver's license and insured vehicle for local visits; ability to pass background screening.
  • Bilingual (Spanish or Haitian Creole) is a strong plus.

    • Schedule & Work Style

    MondayFriday daytime with occasional after-hours check-ins for new starts / escalations. Office + routine travel across Braintree, Quincy, Randolph, Brockton, Weymouth, and nearby towns.

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    Care Manager • Braintree, MA, US