Customer Service Advocate

A company is looking for a Customer Service Advocate I to provide customer support and resolve inquiries.

Key Responsibilities

Respond to customer inquiries through various channels and document interactions accurately

Initiate adjustments and conduct research to resolve customer issues, coordinating with other departments as necessary

Provide feedback to management on customer needs and maintain records of complaints and suggestions for improvement

Required Qualifications

High School Diploma or equivalent

Associate degree preferred

2 years of customer service or call center experience preferred

Basic computer operating skills and ability to learn multiple computer systems

Knowledge of word processing, spreadsheet, and database software preferred