Relationship Account Manager - PBM

What we are looking for AscellaHealth, a leading global specialty pharmacy and healthcare services organization, is seeking a Relationship Account Manager for our Berwyn, PA location.

The person in this role will be strategic and client-facing, responsible for cultivating new relationships and managing existing accounts within a pharmacy benefit management (PBM) or health plan environment.

This position is crucial to delivering value through a comprehensive understanding of specialty pharmacy benefits, rebate strategies, and core PBM functions.

This individual will contribute to client retention and renewal efforts, resolve service issues, and serve as a trusted advisor committed to advancing client objectives while meeting internal profit and loss (P&L) goals.

The ideal candidate excels in solution selling, data-driven client strategy, and cross-functional collaboration, operating with a high degree of autonomy and accountability.

The Relationship Account Manager will collaborate with internal teams to conduct Quarterly Business Reviews with clients, which may require up to 25% travel.

This position will be required to be in the office 5 days a week, Monday through Friday, for the first 30 days for training purposes.

After that, it will be a hybrid role that requires in-office work three (3) days per week when not traveling.

What the position will be doing Client Relationship Management :

• Cultivate strong relationships with both new and existing clients to drive satisfaction, loyalty, and business growth.
• Serve as the strategic partner and advisor for assigned accounts.

Retention & Renewal :

Solution Selling :

New Client Installations :

Quarterly Business Reviews (QBRs) :

Analytics & Strategy :

P&L Oversight :

Documentation & Compliance :

Product Development Support :

Cross-Functional Collaboration :

Issue Resolution :

Client Advocacy :

Renewals & Upsell :