Credit Support

Farm Credit of Western Oklahoma serves 27 counties in Central and Western Oklahoma with nine branch locations. This position will be based in the Woodward branch location. Farm Credit of Western Oklahoma believes in providing opportunities for its employees to advance within the organization. Advancement potential is targeted to an individual's ambition, determination and demonstrated ability to perform the duties assigned.

Job Purpose and Scope

Serves as support for the Branch Manager and Loan Officers. Duties will vary depending upon staffing in the branch office and the working style of the branch lending staff. The primary scope of this position is to support business development efforts by providing excellent and knowledgeable customer service as a first line of customer contact either by in-person contact or telephone support. Additionally, this position will perform loan administration and other office administration on a daily basis.

Essential Functions

• Answers phone calls professionally and timely
• Responsible for all incoming and outgoing correspondence
• Greets customers and visitors promptly and courteously and ensures needs are met
• Responds to customer inquiries or directs customer to the appropriate staff member providing prompt assistance to ensure their needs are met. Follow up and / or provide additional assistance as needed.
• Enters and updates customer information
• Initiates wire transfers
• Requests funding and disbursements from Cash Desk
• Enters and maintains insurance records
• Sends original loan documents to Collateral Custodian
• Works with customers on loan servicing actions including collecting signed documentation and fees
• Process loan payments

Education and Experience Requirements

Farm Credit of Western Oklahoma is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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