Customer Service Representative

Temporary Customer Service Associate

Location : Doral, FL

Type : Temporary (2-month period, November to December)

Schedule : On-Site, Monday–Friday

Annual Salary : $20 / hr

Job Description :

We’re seeking a dynamic and empathetic Customer Success Associate for a temporary engagement (November through December) . This frontline role is essential in ensuring that every customer interaction delivers value and reinforces long-term relationships. You’ll support customers via SMS, email, phone, and live chat—helping them resolve issues, understand services, and renew memberships or certifications. You’ll also collaborate internally to manage accounts and contribute to operational support functions.

Key Responsibilities :

• Deliver prompt, friendly customer support via multiple channels (SMS, email, phone, chat)
• Conduct outbound membership renewal and certification calls with clear, value-based communication
• Assist with managing corporate memberships and onboarding support
• Process documentation and returns; assist with accounting-related inquiries
• Maintain accurate customer data and document interactions in CRM platforms
• Meet / exceed performance metrics such as resolution rate, response time, and customer satisfaction
• Proactively identify and address customer issues, escalating when necessary
• Support internal improvement efforts and participate in ongoing training

Requirements :

"ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.”

At ttg, “ We believe in making a difference One Person at a Time, ” ttg OPT